Stefanie Kerr
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
11
11
years of professional experience
Work History
Registered Nurse, Emergency Department
Monash Health
02.2023 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Customer Service Representative
VicRoads
01.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Conducted driving tests for learner drivers and overseas visitors
- Delivered prompt service to prioritize customer needs.
Customer Service Specialist
Commonwealth Bank
05.2012 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Education
Bachelor of Nursing - Nursing
Deakin University
Geelong, VIC12.2022
Skills
- Intramuscular Injections
- Prioritizing Patients
- Patient Stabilization
- Interpreting EKGs
- Patient Assessments
- Immunizations and Vaccinations
- Nursing Performance Assessment
- Venipuncture
- Cannulation
Affiliations
- Graduated University through NIKERI institute.
- Support the Indigenous community by fostering children through Vacca.
- Attend yarning circles to enhance connection to community.
- Engage with Mob through Mullum Mullum Indigenous Gathering Place and youth group programs.
References
Jamie Wheelahan
Course coordinator and lecturer at Deakin University
0419158826
Kirsten Phillips
Colleague at Monash Health
0439279256
Timeline
Registered Nurse, Emergency Department
Monash Health
02.2023 - Current
Customer Service Representative
VicRoads
01.2017 - 01.2019
Customer Service Specialist
Commonwealth Bank
05.2012 - 01.2017
Bachelor of Nursing - Nursing
Deakin University
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