Stefanie Muriel
Narre Warren South,Australia
Summary
With a background spanning 15 years in customer service-oriented companies, including both food establishments and food tech enterprises, and with over 8 years of proven managerial expertise, I bring forth extensive and valuable insights. My journey has enabled me to cultivate exceptional customer service skills and real passion for building strong customer/client relationships. I am dedicated in driving brand loyalty, propelling customer engagement, and consistently amplifying the customer experience.
Overview
15
15
years of professional experience
Work History
Customer Care Shift Manager
HungryHungry Pty. Ltd
Melbourne, VIC
10.2021 - Current
- Managed day-to-day operations and resolved out-of-hours escalations efficiently.
- Oversaw product escalations to Engineering while ensuring timely resolution of bugs.
- Approved venue compensation requests to maintain budget integrity.
- Assisted with ticket overflow and conducted Quality Assurance checks regularly.
- Facilitated onboarding, training, and knowledge sharing through playbooks and guides.
- Led meetings and contributed to strategic projects across teams and the business.
- Responded promptly to customer support queries, enhancing overall experience.
- Troubleshot issues, documented insights, and guided customers toward self-service solutions.
Assistant Store Manager
YI-Fang Taiwan Fruit Tea (Philippines)
03.2018 - 11.2018
- Supervised and trained staff to enhance performance and adherence to company policies.
- Evaluated employee performance to identify hiring and training needs.
- Collaborated with team leads to establish and achieve team-specific goals.
- Purchased inventory based on current trends, product availability, and customer interest.
- Displayed merchandise strategically to maximize purchasing appeal.
- Organized sales events and product demonstrations to engage customers.
- Resolved customer complaints efficiently to maintain satisfaction.
- Coordinated daily customer service operations, including sales processes and payments.
Shift Manager
Jamba Juice (Philippines)
11.2012 - 11.2015
- Oversaw overall shift operations, ensuring adherence to policies and legal requirements.
- Executed sales performance strategies to achieve brand excellence in store.
- Supervised a team of 1 to 8 members, fostering development and engagement.
- Trained and onboarded new team members to enhance operational efficiency.
- Educated community and customers on Jamba’s products and services.
- Conducted inventories and processed orders in compliance with operational needs.
- Performed cash handling duties, including close-outs and safe accountability.
- Motivated team members to deliver exceptional customer service.
Barista
Starbucks (Philippines)
09.2010 - 01.2011
- Educated customers on coffee options, enhancing overall coffee consumption experience.
- Prepared and served a variety of coffee drinks and baked goods.
- Determined customer preferences to tailor coffee recommendations.
- Explained coffee drink menu and answered inquiries to promote informed choices.
- Demonstrated brewing equipment operation, highlighting differences in coffee preparation methods.
- Maintained inventory by replenishing supplies and stocking equipment for operational efficiency.
- Executed preventive maintenance on equipment, troubleshooting issues as needed.
- Ensured compliance with sanitation regulations to maintain a safe work environment.
Education
Bachelor of Science - Hotel and Restraurant Management
St. Paul University
Quezon City03.2012
Skills
- Customer service
- Quality assurance
- Escalation management
- Training development
- Process documentation
- Team leadership
- Shift leadership
- Handling customer complaints
References
References available upon request.
Timeline
Customer Care Shift Manager
HungryHungry Pty. Ltd
10.2021 - Current
Assistant Store Manager
YI-Fang Taiwan Fruit Tea (Philippines)
03.2018 - 11.2018
Shift Manager
Jamba Juice (Philippines)
11.2012 - 11.2015
Barista
Starbucks (Philippines)
09.2010 - 01.2011
Bachelor of Science - Hotel and Restraurant Management
St. Paul University
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