Stefanie Reynolds

Contracted to Qantas Airways as part of the Corporate Sales Timeserving department.

In April 2019, team was absorbed into Qantas Airways

Responsible for providing the support functions for assigned sales teams.

Providing a variety of administrative and reporting including loading of corporate contracts, producing monthly reporting and review packs whilst ensuring excellent service levels are maintained at all times.

Responsible for ensuring the inputting and extracting of data is accurate, received from multiple sources in a timely manner.

Systems Used

• PRISM (Sabre)
• Salesforce
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

Key Responsibilities included

• Provide accurate reporting through PRISM (Sabre)
• Processing of corporate documentation in a timely manner through Salesforce and PRISM (Sabre)
• Ensure all data is received from required source/s in a timely matter through monitoring and following up on missing data
• Working within established systems, practices and procedures, review data and provide feedback to team leader
• Adhere to all time frames required to complete all functions for assigned business accounts
• Provide insight and suggestions on process to Team Leader and Manager Sales Support and participate in process improvements
• Provide constructive feedback to team leader

Additional Responsibilities included

• Updating of Team's Weekly Roster
• Creating and maintain PRISM training documentation
• Creating monthly PRISM Reports cases in Salesforce
• Creating monthly Account Review template
• Creating and maintaining procedures relating to PRISM (Sabre) and Salesforce processes
• Training of new and existing team members on the PRISM (Sabre)
• Training of other Qantas departments on the PRISM (Sabre)
• Training team members on processes relating to PRISM (Sabre) and Salesforce
• Provide feedback to Team Leader and Manager in relations to other team members areas of development

Contracted to Qantas Airways as part of the Corporate Sales Timeserving department

Provide high level support to the corporate and government customers using PRISM and iDeal.

Working with the team and Manager to create, maintain and analyse all deals in PRISM.

Providing high level reports to allocated sales teams and senior management as well as analysis and approval of all deals in Ideal.

Systems Used

• PRISM (Sabre)
• iDeal
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

Key Responsibilities included

• Analyse and approve deals in Ideal
• Run and analyse reports in PRISM
• Assistance with training of sales staff in PRISM
• Provide support to the team on issues raised
• Provide monthly sales manager reporting to Australia and overseas areas
• Manage North America region in PRISM
• Manage Whole of Australian Government contract in PRISM
• Reporting and database maintenance projects
• Adhoc projects as per the management
• Identify areas of development for myself and other team members
• Participate in testing of any new functionality in PRISM

Contracted to Qantas Airways as part of the Corporate Sales Timeserving department

Provide high level service to corporate and government customers using PRISM.

Working with the Team Leader and Manager to create maintain and analyse all deals in PRISM and ensure data is accurate at all time, whilst provide regular performance and reports to allocate sales teams

Systems Used

• PRISM (Sabre)
• iDeal
• Microsoft Excel
• Microsoft Word

Key Responsibilities included

• Managing Data Release Authorisation and Data Confidentiality Agreement process to ensure appropriate authorisation is given to Qantas customer to carry out processes in PRISM (Sabre)
• Ensuring contracts are entered into PRISM (Sabre) correctly and in a timely manner
• Distribution of reports to sales team within set timeframes
• Ensuring customer data is received from Travel Management companies each month
• System administration of PRISM as required
• Provide feedback to Team Leader on operational issues
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Started as the Receptionist / Front of House Officer.

In March 2016, the Account and Administration Officer resigned and I undertook their responsibilities in addition to my Receptionist / Front of House Officer responsibilities.

Systems Used

• MYOB Premier v8.0.1
• AVAYA Phone System
• Microsoft Excel
• Microsoft Word

Key Responsibilities included

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Maintained high levels of organisation within the office space through regular supply inventory checks and proactive restocking efforts.
• Processed purchase orders, service contracts and financial reports.
• Managed petty cash, purchase orders and account transactions.
• Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
• Leveraged bookkeeping software and automated processes to reduce errors.

Assisted the Business and Administration Manager in the day to day processes/operation of the business

Systems Used

• Microsoft Excel
• Microsoft Word

Key Responsibilities included

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyse, and report on performance and sales data.
• Assisted development and implementation of new administrative procedures.
• Managed filing system, entered data and completed other clerical tasks.