Stefanie Steed
Kingston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
COVID-19 Frontline Healthcare
Concentric
03.2020 - 06.2021
- Checked and recorded vital signs of patients and reported changes in patients' behaviour or conditions.
- Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
- Participated in development of Patient Care Plans for patients experiencing COVID-19.
- Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care.
- Administered medications, assessed changes and reported results to doctors.
- Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
- Administered medications and treatments as ordered by physician.
- Evaluated patient histories, complaints, and current symptoms.
- Responded to and documented sudden condition changes in patients with moderate to severe COVID-19 symptoms.
- Educated patients and families about COVID-19 related illnesses, recommended protective measures and treatments.
- Complied with infectious disease measures to reduce spread of COVID-19 between patients, families and medical personnel.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
-
Manager / Photographer
Scene To Believe Santa Photography
10.2020 - 12.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Digitally edited photos to enhance appearance.
- Daily photography with Santa's and families
- Maintained all printers and photo quality
- Entertainment during photography seasons
- Worked with children and animals
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene, due to covid.
- Approved regular payroll submissions for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts and weekly rosters.
- Managed inventory control, cash control, and store opening and closing procedures.
- Management of all Santa's
- Communication daily with Shopping centre 3rd party.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Pandora
05.2016 - 03.2020
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Recruited, hired, and trained initial personnel.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Microsoft programs and RITQU
- Payroll
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained new employees on proper protocols and customer service standards.
- Optimized store displays and appearance via strategic merchandising.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Trained team members in successful strategies to meet operational and sales targets.
- Examined merchandise to verify correct pricing and attractive displays.
- Completed routine store inventories.
- Designed improvement plans.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Completed stock orders and managed inventory levels.
Nurse
Holland Park Family Nursing And Dental
01.2007 - 05.2016
- Observed and reported patient condition, progress and medication side effects to accurately document updates.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed care from admission to discharge.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Mitigated hazard potential from patients with communicable diseases.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
- HICAPS and Microsoft programs.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Administered desensitizing agents by applying numbing gel to prepare patients for anaesthetic injections.
- Helped Doctors complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Cleaned and sterilized instruments between patients to protect from infection risks.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Tooth removal
Education
High School Diploma -
San Sisto Girls College
Brisbane QLD Bachelor of Medicine - Midwifery
University of The Sunshine Coast
Sunshine Coast, QLDBachelor of Dental Science - Dental Nursing
TAFE Queensland
Brisbane, QLD12.2010
Skills
- Relationship building and management
- Data input
- Workplace management
- Clerical and administrative duties
- Charting and patient data input and updating
- Team leadership and coaching
- Staff training and development
- Bank deposit, daily reconciliation and payroll procedures
- Medical and Nursing Coordination
- Medication Administration and Stocking
- Documentation Management, Configuration and Updating
- Issue and Conflict Resolution
- Training and mentoring
- Stock order processing
- Goods inwards and outgoing
- Motivated team player
- Computer literate
- People-oriented
- Career and personnel training and development
- High levels of verbal and written communication
- Natural leader
- Consistently meets sales goals
- Positive and friendly
- People-oriented
- Goal-oriented
- Excellent customer service skills
- Merchandising
- Compassionate and Caring
- Strong worth ethic
- Performance driven
- Goal orientated
Timeline
Manager / Photographer
Scene To Believe Santa Photography
10.2020 - 12.2020
COVID-19 Frontline Healthcare
Concentric
03.2020 - 06.2021
Store Manager
Pandora
05.2016 - 03.2020
Nurse
Holland Park Family Nursing And Dental
01.2007 - 05.2016
High School Diploma -
San Sisto Girls College
Bachelor of Medicine - Midwifery
University of The Sunshine Coast
Bachelor of Dental Science - Dental Nursing
TAFE Queensland
Similar Profiles
Grace NeretlisGrace Neretlis
Occupational Therapist at ConcentricOccupational Therapist at Concentric
Jason ToberJason Tober
Facilities at ConcentricFacilities at Concentric
AJAY SHARMAAJAY SHARMA
Asst. Manager People Solutions at ConcentricAsst. Manager People Solutions at Concentric