STEFANIE TARABAY
SYDNEY
Summary
Dedicated and dynamic insurance professional with 11 years' industry experience across underwriting, claims and administration. Led a team of six in the Intermediary Services & Large Direct Clients team within CGU's Workers Compensation Underwriting department, and also worked as a Senior Claims Consultant at NRMA Home & Contents Claims, managing complex cases with empathy and precision. Took a career break to raise my three children and am now returning to the workforce with renewed energy, strong leadership skills, and a deep passion for delivering results in insurance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Officer/Accounts
Longitude Insurance
11.2013 - 05.2015
- In my previous role, I was dedicated to delivering an exceptional level of service to brokers, ensuring that all their inquiries were addressed promptly and proficiently
- My primary responsibility was to act as the first point of contact, responding to broker inquiries and proactively managing any challenges or issues
- This often involved meticulous processing of closings and ensuring all documentation received on a daily basis was accurately attended to in a timely fashion
- I regularly liaised with team members, especially when encountering work that mandated a high level of approval or expertise
- Through proactive communication and an unwavering commitment to excellence, I upheld the standards of service our brokers expected and deserved
Administrative Officer/2IC
SIS at Strategic Industry Solutions
09.2010 - 11.2013
- In this role, I was entrusted with a various set of responsibilities that combined customer service, financial management, and administrative tasks
- I served as the primary contact for client relations, ensuring all queries and concerns were addressed promptly and professionally
- My duties also involved meticulous proofreading of documents, invoicing stakeholders, and calculating sub-contractor invoices
- I managed both incoming and outgoing mail, banked cheques, and readily entered into an acting managerial capacity when needed
- Organisational tasks included filing documents, processing new referrals, and completing monthly insurance reports
- I was responsible for overseeing stationary orders, typing various reports and documents, and ensuring WorkCover requirements were met
- My financial responsibilities were extensive, covering accounts payable, payroll processing, and bank reconciliations for company accounts
- Additionally, I took on the role of HR management and ensured the general maintenance and smooth running of the office environment
Administration/Accounts Payable Assistant
University at NSW
12.2003 - 12.2010
- During my annual 4-week tenure covering leave, I managed clerical tasks, processing trading registrations and payments, prepared correspondence, and coordinated client mail outs
- I also oversaw invoice payment processing, receipt reconciliation, stationery, and inventory management
- My role ensured operational efficiency through skilled word processing, data entry, and client communication
Senior Claims Consultant
IAG at NRMA Insurance
11.2007 - 03.2010
- To provide customer service of a high standard on a day to day basis
- Displaying and demonstrating customer service skills and applying them in everyday work
Team Leader
IAG at CGU Workers' Compensation
12.2006 - 11.2007
- Lead a team servicing a portfolio of major clients, aiming to exceed customer service expectations and achieve growth and retention targets
- Foster relationships with clients and intermediaries, maintain a results-driven team environment, focusing on KPI's, customer service and performance metrics
- Provide guidance and mentorship to team members while ensuring adherence to legislative guidelines
- Implement improvements as necessary and consistently review processes
- Exhibit strong leadership and management skills by promoting teamwork, performance management, communication, staff engagement, coaching, and recognising achievements
Customer Service Underwriter / Insurance Consultant
IAG at CGU Workers' Compensation
12.2004 - 12.2006
- To implement compliance strategies as an Underwriter in all aspects of underwriting activity to meet agreed service standards in accordance with CGU Underwriting manual, provide Workers' Compensation advice to clients with a base premium less than $2000
- To be customer focused in line with the company's strategy to deliver customer service at all times
Business Support Officer
IAG at NRMA CTP Product
04.2004 - 12.2004
- Handling of incoming mail, processing renewal green slips and cancellations, issuing refunds for canceled policies, assisting employees and customers from other NRMA branches in NSW and QLD with inquiries, maintaining ambulance reports, ensure claim recovery cheques are recorded on spreadsheet and sent out daily, general office duties
Education
High School Certificate -
Burwood Girls' High School
01.2001
Skills
- Communication Skills
- Time Management
- Ability to Work Under Pressure
- Leadership
- Ability to Work in a Team
- Customer Service
- Attention to Detail
- Organisational Skills
- Problem Solving
LANGUAGES
English
Certification
Certificate III Business (Legal Administration)
Support Staff – Risk Management Program
Certificate III in Financial Services
Customer Service & Telephone Techniques Program
Business Telephone Communication Techniques
Timeline
Administrative Officer/Accounts
Longitude Insurance
11.2013 - 05.2015
Administrative Officer/2IC
SIS at Strategic Industry Solutions
09.2010 - 11.2013
Senior Claims Consultant
IAG at NRMA Insurance
11.2007 - 03.2010
Team Leader
IAG at CGU Workers' Compensation
12.2006 - 11.2007
Customer Service Underwriter / Insurance Consultant
IAG at CGU Workers' Compensation
12.2004 - 12.2006
Business Support Officer
IAG at NRMA CTP Product
04.2004 - 12.2004
Administration/Accounts Payable Assistant
University at NSW
12.2003 - 12.2010
High School Certificate -
Burwood Girls' High School
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