Stefano Deiana

• Trained new staff on proper customer service techniques, policies and procedures.
• Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
• Maintained accurate records of daily transactions, including cash, credit card and check payments.
• Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
• Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
• Assigned tasks to FOH staff members according to their abilities and experience levels.
• Handled guest complaints quickly to maintain positive dining experience for patrons.
• Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.

• Supervised daily operations of the bar including opening and closing procedures.
• Maximized efficiency by delegating tasks to staff members based on their skill sets.
• Maintained accurate records of beverage inventories, sales, and costs.
• Assisted with ordering supplies and restocking items as needed.
• Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.

• Monitored TAB operations. Assisting punters in cashing out their winnings or correctly placing the bet.
• Trained new staff on proper customer service techniques, policies and procedures.
• Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
• Maintained accurate records of daily transactions, including cash, credit card and check payments.

During this employment at the Grand hotel I have been actively taking part in all the aspects of the venue. My duties as supervisor include handling money on a daily basis and taking care of the following tasks.

• Reconciling and refloating the pub tills, safe, and third-party companies' tills. (Keno and Tab).
• Running Keno and TAB operations (Commissions, payments, refunds etc.)
• Managing the motel operations (Check ins/out, refunds, maintenance, cancellations etc.)
• Assisting the venue manager with the casino operations (Payouts, Clearance, reports, audit etc.)
• Taking phone bookings for functions and motel reservations.
• Monitoring alcohol consumption in the venue and ensuring the safety of patrons and members of staff.
• Reporting to the venue manager.

I have also been working at the bar, alongside my colleagues, performing the following tasks:

• Serving a wide range of beverages and running weekly pub activities, such as Jag the Joker, pool competitions, and other venue initiatives.
• Driving the courtesy bus to drop off or pick up customers from their address, upon request.
• Assisting punters and patrons with payouts, gambling policies such (as the self-exclusion program), keno, Tab etc.
• Managing the Bottle shop stock, loading and unloading goods, doing stocktakes, labelling, and rotating the back stock from the storage rooms to the shop floor.

• Identified and labelled various sugar cane varieties in multiple fields throughout northern NSW.
• Harvested and crushed sugar cane, collecting juice samples in vials, and delivering them to the laboratory in Queensland for diseases and performance reports.
• Maintaining vehicles and agricultural machineries.
• Supported the local community in the flood recovery efforts.

• Investigated customer complaints regarding merchandise quality or availability promptly.
• Managed the scheduling of staff shifts to ensure adequate coverage at all times.
• Prepared detailed incident reports following any incidents that occurred during shifts.
• Trained new employees on company policies, procedures, and job responsibilities.
• Performed regular price checks to ensure accuracy in pricing throughout the store.
• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
• Managed daily cash intake by counting out registers and tabulating profits.

• Reviewed audio recordings or video files requiring translation services.
• Communicated regularly with clients regarding changes or updates needed in translated materials.
• Researched cultural differences related to language usage in order to provide accurate translations.
• Edited translated materials to ensure accuracy of content, spelling, grammar, punctuation, syntax, and formatting.
• Delivered translation services to clients.
• Translated client documents between languages.

• Assisted in setting up the bar for service shift.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Provided drink suggestions to customers based on their preferences.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Performed opening and closing duties including restocking supplies.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

• Taught Italian language classes to students of varying levels and ages.
• Developed course plans, syllabi, and lesson outlines for Italian language classes.
• Adapted instructional materials based on student needs or abilities.
• Evaluated student progress through regular assessments and provided constructive feedback.
• Monitored student performance during exams and other assessment tools.
• Encouraged collaboration among students through group work assignments and discussions.
• Incorporated audio-visual materials into classroom instruction.
• Promoted safe and clean classroom environment conducive to individualized and small group needs.

• Received payment from customers, processed credit card transactions, and issued change or receipts.
• Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
• Prepared food orders, such as sandwiches, salads, and beverages.
• Managed cash register operations efficiently and accurately.
• Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

• Assisted with unloading trucks using appropriate equipment as needed.
• Assisted in developing strategies for improving efficiency of daily operations.
• Monitored temperature control systems within the warehouse environment.
• Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
• Ensured compliance with company policies regarding proper storage of hazardous materials.
• Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
• Lifted materials of varied weights on regular basis.
• Used tools, sprayers and cleaning solutions to disinfect work areas.
• Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.