Stefano Dima
SYDNEY ,Australian
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
18
18
years of professional experience
Work History
Store Manager
CARHARTT WIP
Paris, France
11.2019 - 12.2023
- Formed and sustained strategic relationships with clients.
- Developed strategies to maximize sales and profitability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored inventory levels and placed orders to restock shelves.
- Delegated work to staff, setting priorities and goals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Sales Coordinator
KENZO
Paris, France
01.2019 - 11.2019
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Improved overall customer purchasing experiences to promote steady revenue.
Sales Associate
SUPER DRY
London, UK
01.2017 - 01.2018
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Answered store and merchandise questions and led customers to wanted items.
Manager's Assistant
NIKE
Paris, France
01.2015 - 11.2019
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Sales Manager
ZARA
Paris, France
01.2012 - 01.2015
- Managed daily operations of sales department, including supervision of staff members.
- Supported sales team members to drive growth and development.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Sales Supervisor
FOOT LOCKER
Paris, France
01.2011 - 01.2012
- Processed cash, credit and check transactions with POS system and cash register.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed daily operations, client relations and IT.
- Planned and coordinated staff training sessions for new and existing employees.
Stock Manager
UNITED COLORS OF BENETTON
Milan, Italie
01.2009 - 01.2011
- Assisted in developing efficient storage solutions for optimal space utilization.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Analyzed data from various sources to identify areas for improvement in inventory management processes.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Bar Waiter
HOTEL BELVEDERE
TORRE DELL'ORSO , ITALY
02.2006 - 11.2008
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Stocked bar area with liquor bottles and other supplies as required by management.
- Maintained tidiness and organization throughout bar area.
Education
GRADUATE BUSINESS SCHOOL - ECONOMIC TECHNICAL
SCARAMBONE
LECCE01.2009
Skills
- Cash Management
- Promotional Planning
- Store Operations Oversight
- Employee Training
- Retail Inventory Management
- Customer Service Management
- Risk Management
- POS Systems
- Store Merchandising
- Bank and Safe Deposits
- Customer Service
- Budget Administration
- Payroll Management
Personal Information
Date of Birth: 12/27/1990
Languages
Italian
Native/ Bilingual
French
Full Professional
English
Professional
Timeline
Store Manager
CARHARTT WIP
11.2019 - 12.2023
Sales Coordinator
KENZO
01.2019 - 11.2019
Sales Associate
SUPER DRY
01.2017 - 01.2018
Manager's Assistant
NIKE
01.2015 - 11.2019
Sales Manager
ZARA
01.2012 - 01.2015
Sales Supervisor
FOOT LOCKER
01.2011 - 01.2012
Stock Manager
UNITED COLORS OF BENETTON
01.2009 - 01.2011
Bar Waiter
HOTEL BELVEDERE
02.2006 - 11.2008
GRADUATE BUSINESS SCHOOL - ECONOMIC TECHNICAL
SCARAMBONE
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