Stefano Umberto Scartozzi

Worked in a large multi-service venue with bar and gaming operations, providing high-quality service while ensuring compliance with RSA and RCG requirements. Supported the team during peak hours and delivered consistent, professional service across the bar and gaming floor.

• Prepared and served a wide range of cocktails, mixed drinks, beer, and wine with speed and accuracy.
• Delivered outstanding customer service in a busy, high-volume environment.
• Handled cash, EFTPOS, and POS transactions with accuracy and efficiency.
• Assisted with stock rotation, bar cleanliness, and inventory checks to maintain smooth operations.
• Ensured compliance with RSA and RCG standards, monitoring responsible service of alcohol and gambling.
• Supported gaming floor operations by engaging with patrons respectfully and maintaining a safe environment.

Founded and managed Kurama Cocktail Bar, taking full responsibility for operations, staff, and customer experience. Combined advanced mixology expertise with business management, overseeing everything from financials and suppliers to events and promotions.

• Recruited, trained, and managed a team of bartenders and waitstaff.
• Designed cocktail menus and curated seasonal drink offerings tailored to customer demand.
• Organized and promoted themed nights, private events, and entertainment to grow clientele.
• Oversaw budgeting, financial reporting, supplier negotiations, and cost control.
• Maintained compliance with Italian licensing, hygiene, and workplace safety regulations.
• Built strong customer relationships, establishing the bar as a recognized venue in Pescara’s nightlife.
• Balanced hands-on mixology with management, ensuring quality service and smooth daily operations.

Directed the bar team in a fine dining, high-volume venue opened by celebrity chef Adam d’Sylva, combining advanced mixology expertise with staff leadership and RSA compliance. Oversaw cocktail development, service standards, and day-to-day bar operations while ensuring an exceptional guest experience.

• Crafted and served premium cocktails with precision, showcasing creativity and advanced mixology skills.
• Designed new signature beverages and reinvented classics, boosting sales and customer engagement.
• Trained bartenders on mixing techniques, garnishing, speed pouring, and upselling methods.
• Maintained strict compliance with liquor licensing, RSA, and workplace safety standards.
• Managed stock control, supplier negotiations, and waste reduction strategies to optimize profitability.
• Collaborated with management to develop promotions and refine seasonal cocktail menus.

Worked as bartender in one of Melbourne’s most popular Italian restaurants, providing fast and friendly service in a high-volume environment. Focused on efficient drink preparation, strong product knowledge, and maintaining RSA compliance while supporting a busy floor team.

• Prepared and served cocktails, aperitifs, beer, wine, and non-alcoholic beverages.
• Delivered consistent and professional customer service during peak dining and bar hours.
• Supported restaurant operations with knowledge of Italian drinks and classic pairings.
• Handled POS, EFTPOS, and cash transactions quickly and accurately.
• Maintained stock rotation, bar setup, and hygiene standards.
• Ensured compliance with RSA regulations and promoted a safe service environment.

Served as Head Bartender at one of Pescara’s most popular and well-known beach restaurants and bars, overseeing daily bar operations in a high-volume, seasonal venue. Combined strong mixology expertise with staff supervision, customer service, and smooth service delivery.

• Created and prepared cocktails, Italian aperitifs, and summer beverages tailored to a beachside clientele.
• Supervised bar staff, delegated tasks, and ensured efficient service during peak hours.
• Trained new bartenders on mixing techniques, speed pouring, garnishing, and upselling.
• Managed stock rotation, supplier orders, and inventory control to maintain cost efficiency.
• Coordinated with floor staff and management to ensure seamless service across restaurant and bar.
• Maintained hygiene, safety, and compliance with Italian licensing regulations.

Managed bar operations at Orsa Maggiore, a well-known beach restaurant and club in Pescara, leading a team of bartenders in a fast-paced, high-volume venue. Combined strong leadership with advanced mixology, customer service, and operational management.

• Supervised and trained a team of bartenders to deliver consistent, high-quality service.
• Designed cocktail menus and seasonal beverage offerings tailored to the venue’s clientele.
• Oversaw stock management, supplier negotiations, and cost control to maximize profitability.
• Coordinated bar service with restaurant and event operations, ensuring smooth service flow.
• Maintained compliance with licensing, health, and safety regulations.
• Supported event nights and beachside promotions with tailored cocktail and drink service.

Began career in hospitality working as waiter and junior bartender in several local bars and restaurants. Developed strong foundations in customer service, teamwork, and bar operations, building the work ethic and skills that led to progressive promotions in later years.

• Supported daily bar and floor service in high-turnover venues.
• Learned the basics of cocktail preparation, bar setup, and stock handling.
• Delivered friendly and professional customer service in a fast-paced environment.
• Worked flexible shifts, weekends, and busy summer seasons, showing reliability and dedication.
• Built the foundations for career progression into head bartender, manager, and bar owner roles.

Started as bartender in a busy city café and cocktail bar, quickly earning promotion to Head Bartender through strong work ethic, reliability, and excellent customer service. Gained recognition for both mixology skills and the ability to lead shifts in a high-volume venue.

• Prepared and served cocktails, wine, beer, and coffee to a diverse clientele.
• Demonstrated consistency, speed, and professionalism, leading to promotion within the first year.
• Trained and supported junior bartenders, sharing knowledge of mixing techniques and service standards.
• Assisted with stock management, supplier orders, and maintaining bar efficiency.
• Built strong relationships with regular customers, contributing to the bar’s reputation and loyalty.
• Ensured compliance with hygiene and safety standards.