Summary
Overview
Work History
Education
Skills
Timeline
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Stefany Gonzalez

Melbourne

Summary

Dynamic professional with proven expertise in organization and verbal communication, demonstrated at The Sebel Hotel and LIBERTY SEUROS. Excelled in streamlining operations, enhancing customer relations, and developing legal resources, showcasing a blend of hard and soft skills. Achieved increased efficiency and client satisfaction without relying on numerical metrics.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

5
5
years of professional experience

Work History

Receptionist

The Sebel Hotel
10.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Cashier Assistant

FROYOLICIUS
03.2024 - 08.2024
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.

Junior Lawyer

LIBERTY SEUROS
03.2020 - 03.2023
  • Developed and promoted firm online systems and liaised with users to gather feedback.
  • Developed online, client-facing and internal resources and collated resource content.
  • Provided legal research and legal technical content to produce products showcasing firm expertise.
  • Developed relationships among lawyers to facilitate knowledge-sharing and expertise.
  • Assisted lawyers with materials preparation for internal and external training events.

Education

High School Diploma -

ORIGINAL CAMPUS
Melbourne, VIC
06-2025

LAWYER - Law

Universidad Externado De Colombia
BOGOTA
02-2019

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations

Timeline

Receptionist

The Sebel Hotel
10.2024 - Current

Cashier Assistant

FROYOLICIUS
03.2024 - 08.2024

Junior Lawyer

LIBERTY SEUROS
03.2020 - 03.2023

High School Diploma -

ORIGINAL CAMPUS

LAWYER - Law

Universidad Externado De Colombia
Stefany Gonzalez