Steff Romeo
Pinjarra,WA
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
3
3
years of professional experience
Work History
Shift Manager
Chicken treat
Ravenswood , WA
08.2021 - Current
- Reinforced rules to promote superior employee performance.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conferred with management and subordinates to resolve problems or complaints.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Taught staff upselling techniques to meet revenue targets.
- Helped employees accomplish tasks during peak periods.
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
High School Diploma -
Balcatta
Balcatta 12-2003
Skills
- Schedule oversight
- Training and mentoring
- Process improvements
- Inventory controls
- Team building
- Opening and closing procedures
- Supply ordering
- Handling customer complaints
- Employee training
- Staff training and onboarding
- Cash handling
- Shift leadership
- Workplace safety
- Flexible schedule
- Customer service focus
Reference
- Grace scherini - 0456782957 chicken treat manager
Timeline
Shift Manager
Chicken treat
08.2021 - Current
High School Diploma -
Balcatta