Steffenie Gaughan
Byron Bay,NSW
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and loyalty, particularly at Bellini Italian Restaurant. Skilled in guest engagement and complaint resolution, adept at fostering repeat business through exceptional service and efficient reservation coordination. Excels in high-volume dining settings, leveraging strong multitasking and communication abilities to elevate dining experiences.
Currently studying barbering, part time / from home.
Overview
9
9
years of professional experience
Work History
Fine Dining Hostess
Bellini Italian Restaurant
2020.05 - 2022.08
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Ensured timely seating of guests by effectively managing reservation system and table assignments.
- Assisted in training new hostess staff, leading to improved team efficiency and superior guest service.
- Implemented effective waitlist management strategies, reducing guest wait times during busy periods.
- Enhanced guest experience by providing warm greetings and efficiently managing reservations.
- Streamlined communication between front-of-house and back-of-house teams, minimizing delays in service delivery.
- Performed daily inventory checks of menus, silverware, linens, maintaining consistent cleanliness throughout service hours.
- Coordinated large group bookings, expertly juggling multiple tables to accommodate special requests.
- Upheld the restaurant''s high standards of etiquette, contributing to a refined dining experience for all guests.
- Boosted customer satisfaction through attentive service and proactive problemsolving.
Barista
Cafe Mod
2015.03 - 2018.01
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Piccolo Gelato
2013.09 - 2015.01
- Mastered the art of scooping consistent portions, guaranteeing customer satisfaction and minimizing waste.
- Trained new employees on best practices for scooping gelato, equipment use, and customer service techniques.
- Maintained a positive attitude and enthusiasm, even during high-stress situations, contributing to a pleasant atmosphere for both customers and coworkers.
- Assisted in the preparation of fresh gelato daily, following recipes accurately to maintain product quality standards.
- Demonstrated initiative by taking on additional tasks during downtime, such as restocking or cleaning duties.
- Maintained a clean and sanitary work environment, adhering to food safety guidelines and regulations.
- Displayed excellent communication skills when interacting with both customers and team members.
- Collaborated with team members to create visually appealing gelato displays for an inviting atmosphere.
Wait Staff Member
Mangrove Restaurant
2013.09 - 2015.01
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Education
TAFE
Year 12 -
Wollumbin High School
Murwillumbah, NSW12.2016
Year 10 -
Reece High School
Devonport, TAS12.2012
Skills
Strong multitasking
Exceptional communication
Phone Etiquette
Food safety awareness
Sales experience
Customer Service
Cleaning and sanitation
Greeting guests
Effective Multitasking
Interactive communication skills
Detail Oriented
Guest Engagement
Guest complaint resolution
Complaint Handling
Payment Processing
Service prioritization
Performance Improvement
Upselling
Reservation coordination
Beverage Preparation
Restaurant Operations
Food Production
High-volume dining
Hospitality service expertise
Timeline
Fine Dining Hostess
Bellini Italian Restaurant
2020.05 - 2022.08
Barista
Cafe Mod
2015.03 - 2018.01
Barista
Piccolo Gelato
2013.09 - 2015.01
Wait Staff Member
Mangrove Restaurant
2013.09 - 2015.01
TAFE
Year 12 -
Wollumbin High School
Year 10 -
Reece High School
Similar Profiles
Gianmarco BaldiGianmarco Baldi
Chef Consultant at Osteria Toscana BelliniChef Consultant at Osteria Toscana Bellini
Lance ParsonsLance Parsons
General Manager at Azzurro Coastal Italian RestaurantGeneral Manager at Azzurro Coastal Italian Restaurant
Amelia LilleyAmelia Lilley
Server at Giuseppe's Italian RestaurantServer at Giuseppe's Italian Restaurant