Steffi Duarte
Bexley
Summary
Experienced Administrator with a strong track record in delivering exceptional customer service, managerial support, and coordination. Proficient in various aspects of human resources, front office operations, customer relationship management, and payroll.
Professional with strong background in managing client relationships and driving business growth. Skilled in strategic account management, client retention, and revenue optimization. Known for exceptional teamwork and adaptability in dynamic environments. Strong communication and problem-solving abilities ensure consistent delivery of results.
Overview
13
13
years of professional experience
Work History
ACCOUNTS ADMIN
HOMECARE YOUR WAY
05.2021 - Current
- Managed end-to-end accounting for Home Care Package clients: invoicing, direct debits, and journal entries using Attaché
- Submitted monthly claims for Home Care clients to Service Australia
- Entered supplier invoices and processed payments in accounting software
- Performed reception and adhoc duties as needed
ADMINISTRATIVE OFFICER
CUSTOM CONTROL ELECTRICAL P/L
07.2018 - 04.2021
- Created job ads and maintained relationships with staffing agencies
- Scheduled and conducted interviews, drafted offer sheets, and employee agreements
- Coordinated employee orientation and handled new-hire paperwork
- Processed weekly/bi-weekly payroll using Xero
- Managed company vehicles (fuel cards, registrations, and insurance)
- Handled A/P: entered invoices and issued supplier payments
- Performed reception and ad-hoc duties as needed
CUSTOMER ADMIN OFFICER
SECURE PARKING
04.2018 - 06.2018
- Company Overview: (CONTRACT ROLE)
- Set up contracts for NSW, ACT, and SA; managed delivery, tracking of passes, and invoicing
- Handled customer queries via phone and email, ensuring 24-hour response time
- Processed payments and managed related invoicing
- (CONTRACT ROLE)
ACCOUNTS CLERK
PROSEGUR
01.2018 - 02.2018
- Company Overview: (1 MONTH CONTRACT ROLE)
- Performed A/R duties: verified, classified, and posted data, reconciled invoices, processed payments, and resolved discrepancies
- (1 MONTH CONTRACT ROLE)
ADMIN ASSISTANT
AQUINOX PHAMACEUTICALS
02.2017 - 10.2017
- Assisted HR with recruitment, onboarding, and staff events
- Posted job positions on various job boards (Indeed, Biospace, Zip Recruiter)
- Scheduled interviews and managed Outlook calendars
- Tracked employee leave (vacation/sick time)
- Managed office supplies and shipping documentation
- Coordinated travel for business meetings (domestic/international)
- Handled calendar management, appointments, and expense reports
- Supported Health and Safety Committee activities
- Performed general reception duties
OFFICE ADMINISTRATOR
UNO DIGITAL SCREEN PRESS LTD
04.2015 - 12.2016
- Managed A/R: invoicing, payment follow-ups, and resolved billing issues in QuickBooks
- Handled A/P: processed and verified invoices, interfacing with national vendors
- Scheduled freight and deliveries (local/international) to meet deadlines
- Coordinated supplier orders and managed inventory to avoid stock shortages
- Managed third-party projects: obtained quotes, ensured quality, and scheduled deliveries
- Scheduled installations with contractors and updated clients on changes
- Maintained inventory of office supplies and marketing materials
- Assisted with research and development of new products
FRONT DESK AGENT
TRAVELODGE MOUTVIEW
05.2014 - 03.2015
- Provided customer service via phone, email, and in-person; processed payments and facilitated communication between front desk and housekeeping staff
CUSTOMER SERVICE REPRESENTATIVE
CAMPUS LIVING CENTRE
04.2013 - 03.2014
- Handled customer queries via phone and email, ensuring 24-hour response time
- Processed payments and managed related invoicing
SULA WINES
01.2012 - 12.2012
- Prepared presentations, recorded meeting minutes, and arranged travel for tours across India
- Maintained contracts and documentation
Education
POST BACCALAUREATE - HUMAN RESOURCE MANAGEMENT
THOMPSON RIVERS UNIVERSITY
KAMLOOPS, B.C04.2015
BACHELOR OF ARTS -
UNIVERSITY OF MUMBAI
06.2009
Skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Efficient data entry
- Accounting software skills Quickbooks, Attache, Xero
- Ability to manage and deliver on deadlines
- Attention to detail
- Customer service
- Teamwork and collaboration
- Organizational skills
- Problem-solving abilities
- Interpersonal skills
Timeline
ACCOUNTS ADMIN
HOMECARE YOUR WAY
05.2021 - Current
ADMINISTRATIVE OFFICER
CUSTOM CONTROL ELECTRICAL P/L
07.2018 - 04.2021
CUSTOMER ADMIN OFFICER
SECURE PARKING
04.2018 - 06.2018
ACCOUNTS CLERK
PROSEGUR
01.2018 - 02.2018
ADMIN ASSISTANT
AQUINOX PHAMACEUTICALS
02.2017 - 10.2017
OFFICE ADMINISTRATOR
UNO DIGITAL SCREEN PRESS LTD
04.2015 - 12.2016
FRONT DESK AGENT
TRAVELODGE MOUTVIEW
05.2014 - 03.2015
CUSTOMER SERVICE REPRESENTATIVE
CAMPUS LIVING CENTRE
04.2013 - 03.2014
SULA WINES
01.2012 - 12.2012
BACHELOR OF ARTS -
UNIVERSITY OF MUMBAI
POST BACCALAUREATE - HUMAN RESOURCE MANAGEMENT
THOMPSON RIVERS UNIVERSITY
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