Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Steffie Haimona

Coomera,QLD

Summary

Senior sales/ customer service specialist with exceptional success in business-to-business, business-to-consumer and consumer-to-business trading.

Dedicated professional with knowledge of service delivery and proven multitasking abilities.

Committed to maintaining profound relationships to increase profitability and drive business results.

Motivated individual with a strong communication and interpersonal skills. Taking initiative in all aspects of any given role.


Pursuing new career path where hard work and dedication will be highly valued.

Overview

16
16
years of professional experience

Work History

Family Support Specialist

G8 Education
07.2023 - Current
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints in a professional manner.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within our team.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Educated customers on company systems, form completion, and access to services.
  • Enhanced family well-being by providing comprehensive support services and resources.
  • Connected families with appropriate community resources for financial, emotional, and educational assistance.
  • Developed personalized service plans for each family to address their specific needs and goals.
  • Assisted families in navigating complex social service systems to access needed supports and benefits.
  • Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
  • Ensured compliance with all relevant policies, procedures, and regulations governing family support services by maintaining accurate documentation and staying informed of any changes in legislation.
  • Developed rapport to create safe and trusting environment for care.
  • Documented data and completed accurate updates to case records.

Sales Consultant

Telstra
05.2019 - 07.2023
  • Operating Telstra systems- Siebel, Console/Salesforce, MNC, Help Desk, Jarvis, Core, Bat, Power BI, Express, Our Knowledge, Excel, Retail Live, One Source, Outlook suite and other operational equipment such as Eftpos and UPOS.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Building rapport and exploring customer needs
  • Setting up direct debts and other payment options
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
  • Stayed knowledgeable on latest product and service innovations and technological advancements through continuous training.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Created detailed sales presentations to communicate product features and market data.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Improved operations through consistent hard work and dedication.

Administration/ Despatch officer

Mr Chips Ltd
04.2017 - 01.2019
  • Customer focused, answering calls, face to face contact with customers,
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Served customers and followed outlined steps of service.
  • Invoicing/crediting/debiting customer orders.
  • Process phone/ walk- in/emailed orders
  • Raise purchase orders, Order and maintain office essentials.
  • Storing and filing of confidential documents.
  • Organise runs for driver's deliveries on daily basis, operating GPS system and RT communications.
  • Liaising with sales reps/ sales support.
  • Resolving customer complaints, Telemarketing and upselling of Mr Chips products.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

2IC/ Delivery Support Leader

New Zealand Post
02.2015 - 09.2016
  • Assisting Branch Leader and team leader with daily tasks
  • Data Inputting of workload/hours.
  • Managing daily Rosters.
  • Checking pay reports/paycon.
  • Leading the team- delegating workload.
  • Answering customer calls and complaints.
  • Dealing with customers face to face,
  • Unloading of mail cages- Clearing cases of miss sorted mail,
  • Organising mail into correct out-going trays.
  • Ability to take on extra workload and finish accordingly.
  • Attending meetings with other branches.
  • Delivering mail in all weather conditions.

Meat Processor

Auckland Meat Processors
09.2011 - 05.2013
  • Processed meat by cutting, sorting parts, deboning and grinding.
  • Packaged and attached labelling to various meat selections.
  • Inspected meat to perform quality assurance checks.
  • Cut meat products with slicing equipment according to size specifications.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Performed equipment maintenance by cleaning, lubricating and maintaining proper alignment.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Used boning knife, skewers and twine to shape, lace and tie roasts.

Kaiawhina (Teacher Aide)

Te Ara Ki Te Waiponamu O Puau
06.2008 - 11.2010
  • Te Moana Nui a Kiwa
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

NCEA levels -

Nelson College For Girls
Nelson
11.2007

Bachelor of Sport and Recreation -

Auckland University of Technology
Auckland, New Zealand
2010

Skills

  • Empathy and compassion
  • Stress management
  • Active listening
  • Decision making
  • Helpdesk/ MNC / Jarvis / Siebel / Salesforce/ SOC/ CAT
  • Customer service
  • Time Management
  • Effective Listening and Communication
  • Adaptability and flexibility
  • Self-awareness
  • Critical thinking
  • Family Support

Additional Information

  • Australian Driver License: Open
  • D.O.B : 18/08/1989

References

Name of Reference: Bradley Jones

Name of Business: Telstra 

Address / Location: Helensvale, 4211

Telephone Number: 0422620633

Relationship of Reference: Store Manager 


Name of Reference: Kane Takawe 

Name of Business: Mr Chips/ BFG Distributors 

Address / Location: East Tamaki, Auckland 

Telephone Number: +64225009886 

Relationship of Reference: Manager 


Name of Reference: Susie Wills 

Name of Business: Auckland Meat Processors 

Address / Location: Otahuhu, Auckland 

Telephone Number: +64212138061 

Relationship of Reference: Manager/Supervisor

Timeline

Family Support Specialist

G8 Education
07.2023 - Current

Sales Consultant

Telstra
05.2019 - 07.2023

Administration/ Despatch officer

Mr Chips Ltd
04.2017 - 01.2019

2IC/ Delivery Support Leader

New Zealand Post
02.2015 - 09.2016

Meat Processor

Auckland Meat Processors
09.2011 - 05.2013

Kaiawhina (Teacher Aide)

Te Ara Ki Te Waiponamu O Puau
06.2008 - 11.2010

NCEA levels -

Nelson College For Girls

Bachelor of Sport and Recreation -

Auckland University of Technology

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Steffie Haimona