Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

STEFYLIN LUNTUNGAN

Burwood,NSW

Summary

Professional and knowledgeable office clerk offering several years of experience in building relationship with clients, customer service, and social media strategy. Highly efficient planning, problem-solving, and communication skills.

Overview

7
7
years of professional experience

Work History

F&B ATTENDANT

AUSTRALIAN CLUB
09.2022 - Current

Job Responsibilities

  • Responsible for welcoming guests and members in the luxury dining room
  • Responsible for preparing the function night and welcoming members to their assigned tables.
  • Responsible for serving the food and drink as requested.
  • Collaborate with the manager and supervisor for what the members and guests request.

Team Member

TEAM MEMBER/ NANDOS AUSTRALIA
02.2022 - 08.2022

Job Responsibilities

  • Responsible for checking customer satisfaction of food
  • Report to a manager and assistants manager about the drink stock and others things to support the restaurant run perfectly
  • Ensure to tell customers about Nandos products/ promotions
  • Developed strong cooperative relationships with coworkers and managers.

Marketing and Business Development Executive

JAC RECRUITMENT INDONESIA
05.2019 - 12.2020

Job Responsibilities

  • Successfully re-branding JAC name and promoting JAC Indonesia service through social media(LinkedIn,Facebook, Instagram etc).
  • Developed short-term and long-term sales objectives and strategic plans to meet market needs.
  • Strongly approach clients by doing min 50 daily cold calls and 20 messages through LinkedIn recruiter.
  • Attending networking events to expand JAC connections within International group (e.g Japan, British, USA, Europe)
  • Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
  • Enhanced revenues in several programs by collaborating and implementing creative sales within department.
  • Responsible for doing a reference check candidates before placing to the client.

Account Executive, Recruitment Consultant

Shackleton Tower
10.2018 - 05.2019

Job responsibilities

  • Presented product concepts and offerings to clients based on established specifications and preferences.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Successfully re-branding Shackleton Tower name in social media ( LinkedIn and Facebook), increased 40% people visit on company website.
  • Developing and maintaining social media and website content.
  • Recorded and maintained sales prospect and sales data within customer relationship management system.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints.


Internship Business Development

JAC RECRUITMENT INDONESIA
05.2018 - 10.2018

Job Responsibilities

  • Researching potential clients in any industrial - Strongly approach clients by doing cold calls and LinkedIn recruiter
  • Explaining the recruitment process in JAC Recruitment Indonesia
  • Successfully arrange a meeting to discuss about JAC services
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Market research of Japanese property business in ASEAN through social media (LinkedIn and website)

Internship Student - Marketing

RHEMA Australia Consulting Company
08.2016 - 07.2017

Job Responsibilities

  • Successfully introduce RACC service to people (e.g visa and education offers)
  • Successfully assisting visa application for a student in Australia.

Marketing Program

AIESEC Monash University
01.2016 - 01.2017
  • Working as OGX (On Going Exchange), , and volunteer program for Monash Caufield students
  • Introducing OGX program to students by creating an event and seminar
  • Successfully assisting students to get internship program in another country.

Education

Diploma - Business

MonashUniversity
Melbourne, VIC
02.2015

Bachelor of Business - Economy And Business Strategy

Monash University
Melbourne, VIC
07.2017

Master of Marketing - Marketing

University of Wollongong
Wollongong, NSW
05.2022

Skills

    Soft Skills

  • Customer service
  • Leadership skill
  • Problem solving
  • Team work
  • Communication skill
  • Hard Skills

  • Microsoft offices
  • Marketing/Digital Strategy
  • Social media ads (Facebook, Instagram etc)
  • Marketing research (Qualitative and Quantitative research)
  • Canva Design
  • Basic Photoshop
  • IMovie - video
  • Service Quality

Accomplishments

  • Certification - RSA (Responsible Service Alcohol)
  • Barista National Course

Timeline

F&B ATTENDANT

AUSTRALIAN CLUB
09.2022 - Current

Team Member

TEAM MEMBER/ NANDOS AUSTRALIA
02.2022 - 08.2022

Marketing and Business Development Executive

JAC RECRUITMENT INDONESIA
05.2019 - 12.2020

Account Executive, Recruitment Consultant

Shackleton Tower
10.2018 - 05.2019

Internship Business Development

JAC RECRUITMENT INDONESIA
05.2018 - 10.2018

Internship Student - Marketing

RHEMA Australia Consulting Company
08.2016 - 07.2017

Marketing Program

AIESEC Monash University
01.2016 - 01.2017

Diploma - Business

MonashUniversity

Bachelor of Business - Economy And Business Strategy

Monash University

Master of Marketing - Marketing

University of Wollongong
STEFYLIN LUNTUNGAN