Stella Ballo
Sydney,NSW
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Cheerful [Job Title] offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Waitress
Rashays Casual Dining- Wethrill Park
Sydney, NSW
05.2021 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Prepared specialty desserts for customers for special occasions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Host
Rashays Casual Dining- Wethrill Park
Sydney, NSW
05.2021 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests.
- Recorded available tables after seating each party using specialized seating software.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Answered customer questions about hours, seating and menu information.
- Checked and restocked server areas and organized and got change for front counter.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
- Informed servers of newly seated parties for speedy service.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hair and Makeup Artist
Small Buissnes
Sydney, NSW
10.2020 - Current
- Consistently received positive performance reviews from guests.
- Introduced salon to alternative hair therapies involving natural products to bring in new clients.
- Increased annual revenue by [Number]% for [Number] consecutive years through effective customer service and inventory management.
- Used scissors, trimmers, clippers, razors and brushes on over [Number] customers with [Number]% customer satisfaction rate.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Styled hair, makeup and nails for customers for special events and occasions.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Increased salon profit by [Number]% through upselling [Product] and providing personalized care for return visitors.
- Sanitized and organized station and tools by [Action] and [Action].
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Maintained regular client list of up to [Number] repeat customers while handling [Number] walk-in clients daily.
- Answered phone calls and emails to schedule client appointments.
- Styled hair for large events such as annual fashion shows and special hair expos.
- Offered professional cuts, color services and extensions to salon customers.
- Expanded client base by [Number]% through direct referrals.
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
Education
10 -
Freeman Catholic College
01.2018 - 01.2023
Skills
Menu memorization
Food preparation and safety
Bar terminology
High-volume dining
Point of sale operation
Food running
To-go order preparation
Sales expertise
Food and beverage pairings
Hospitality service expertise
Table setting knowledge
Food station setup
Guest relations management
Compliance standards
Ordering procedures
Tableside Service
Performance improvement
Stocking and replenishing
Front-of-house display creation
Guest seating arrangements
Daily specials memorization
Bill computation
Menu presentation
Upselling techniques
Dining area maintenance
Order delivery practices
Order accuracy
Additional Information
- I work in a small business of hair and makeup, in this job i have experienced how to communicate with clients and also concentrate and be contributed to the task I am currently working at Rashays Wetherill Park starting from the 30th May 2021, in this occupation I have experienced communicating with customers and maintaining a healthy environment for each and every customer. Working at Rashays has taught me how to work with co-workers and respect staff and everyone above me.
Timeline
Waitress
Rashays Casual Dining- Wethrill Park
05.2021 - Current
Host
Rashays Casual Dining- Wethrill Park
05.2021 - Current
Hair and Makeup Artist
Small Buissnes
10.2020 - Current
10 -
Freeman Catholic College
01.2018 - 01.2023