Stella Cox
Strathfield,Australia
Summary
Experienced professional in front office operations with a demonstrated ability to effectively manage high-volume environments. Recognised for exceptional communication skills, strong organisational abilities, and meticulous attention to detail. A collaborative team player dedicated to achieving results and adapting seamlessly to changing needs. Proficient in scheduling, customer service, and providing administrative support to ensure smooth daily operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Educator
Jigsaw OOSH
06.2024 - Current
- Developed engaging lesson plans for diverse learners that promoted critical thinking and creativity.
- Collaborated with colleagues to create interdisciplinary projects that connected various subject areas.
- Enhanced student comprehension with tailored instructional strategies that addressed individual learning needs.
- Fostered a collaborative learning environment by implementing group activities that encouraged student participation.
- Monitored student progress and adjusted instruction to meet individual needs.
VET Ambassador
NSW Government
09.2022 - Current
- Managed social media platforms to promote brand initiatives and engage with the audience effectively.
- Developed and delivered presentations for increasing awareness and understanding of brand initiatives.
- Served as organisation ambassador at various charity events, promoting mission and values.
- Represented organisation at professional conferences, delivering engaging presentations to diverse audiences.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
Wait Staff
Barone
08.2023 - 08.2024
- Cultivated warm relationships with regular customers.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Guest Experience Officer, Customer Service
Belgravia Leisure l Auburn Ruth Everuss Aquatic Centre
01.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Administrative Assistant
Corrs Chambers Westgarth
09.2022 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Diploma of Nursing - Human Services/ Introduction to Nursing (SHLD, CEWD)
TAFE NSW
01.2025
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Strong multitasking
- POS system operation
- Professional appearance
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Organization skills
Certification
- Royal Life - Lifeguard and First Aid Officer/Cert.
- WWCC + Police Check
- Swim Teacher Cert.
Timeline
Educator
Jigsaw OOSH
06.2024 - Current
Wait Staff
Barone
08.2023 - 08.2024
Guest Experience Officer, Customer Service
Belgravia Leisure l Auburn Ruth Everuss Aquatic Centre
01.2023 - 12.2023
VET Ambassador
NSW Government
09.2022 - Current
Administrative Assistant
Corrs Chambers Westgarth
09.2022 - 11.2022
Diploma of Nursing - Human Services/ Introduction to Nursing (SHLD, CEWD)
TAFE NSW
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