Summary
Work History
Skills
Languages
Timeline
Generic

Stella Gu

Ringwood,VIC

Summary

Detail-oriented professional with strong cash handling, food safety, and inventory management skills. Experienced in providing excellent customer service, training new staff, and ensuring compliance with hygiene standards. Dedicated to maintaining high standards, enhancing customer experiences, and contributing to smooth, efficient operations.

Work History

Team Member

Sushi Sushi
Ringwood, VIC
2023 - 2025
  • Operated cash registers to process payments from customers.
  • Making a variety of sushi boxes, including bento boxes, deluxe boxes, sashimi boxes, seafood salads, etc.
  • Followed food safety protocols to ensure high standards of hygiene
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Contributed to team training by sharing best practices and techniques with new staff.
  • Maintained a clean and organized work area throughout shift.
  • Rotated through series of different stations based on team needs.

Sales Assistant

Amy's Gift's & Cards Shop (Eastland and Forest Hill)
Ringwood, VIC
2019 - 2022
  • Assisted customers with selecting personalized gifts and greeting cards.
  • Maintained organized merchandise displays to enhance customer shopping experience.
  • Processed transactions accurately using point-of-sale systems.
  • Managed inventory by restocking products and tracking stock levels.
  • Assisted customers with returns, exchanges and refunds.
  • Maintained cleanliness of the sales floor area at all times.

Sales Supervisor

Suttons UGG Retail (Northland)
Northland, VIC
2016 - 2019
  • Monitored customer service standards and resolved escalated issues promptly.
  • Analyzed sales data to identify trends and improve team performance.
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Implemented promotional strategies to boost customer engagement and retention.
  • Supervised daily sales operations and ensured team adherence to company policies.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Trained new staff on product knowledge and effective sales techniques.
  • Coordinated inventory management to maintain optimal stock levels.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Processed cash, credit and check transactions with POS system and cash register.

Skills

  • Cash handling
  • Food safety
  • Inventory management
  • Sushi preparation
  • Point-of-sale operation
  • Customer service

Languages

English
Professional
Chinese (Mandarin)
Professional

Timeline

Team Member

Sushi Sushi
2023 - 2025

Sales Assistant

Amy's Gift's & Cards Shop (Eastland and Forest Hill)
2019 - 2022

Sales Supervisor

Suttons UGG Retail (Northland)
2016 - 2019
Stella Gu