Stella Hunt
Perth,WA
Summary
Dedicated and customer-focused hospitality professional with experience in bar and cafe
settings. Seeking a position where I can leverage my interpersonal skills, attention to detail, and passion for delivering exceptional service to contribute to the success of a
dynamic hospitality team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Emerald Golf Club
Emerald, QLD
08.2024 - 11.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees to perform duties.
- Tracked progress on projects and provided timely feedback to staff members.
- Responded to customer questions regarding products, prices and availability.
- Responded to ad hoc cleaning duties at end of shift.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Demonstrated knowledge of wine selection, pairings, vintages.
Bartender
Criterion
Brisbane, QLD
05.2024 - 08.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Barista
Crib Line
Perth, WA
11.2023 - 05.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Followed health, safety and sanitation guidelines to pass state inspections.
Waitress
Gamli Baukur
Husavik, Iceland
05.2022 - 08.2023
- Greeted customers and provided menus.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Senior Waitress/Bartender
Olearys OÜ
Tallinn, Estonia
09.2016 - 10.2021
- Assisted in seating guests and managing the waitlist.
- Provided friendly, efficient customer service to all patrons.
- Took orders and communicated them to kitchen staff accurately.
- Delivered food to tables promptly and checked back with customers during meals.
- Responded quickly and efficiently to customer inquiries or complaints.
- Maintained cleanliness of dining room area including setting up tables, bussing dishes, wiping down surfaces.
- Trained new waitstaff on proper procedures regarding taking orders, delivering food and closing checks.
- Balanced cash register at end of shift ensuring accuracy in transactions.
- Poured wine, beer and cocktails for patrons.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Education
High School Diploma -
Tartu Vocational School
Estonia09-2015
Skills
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal
and written - Ability to work efficiently in a fast-paced
environment while maintaining a high
level of professionalism
- Proficient in cash handling and POS systems
- Knowledgeable about alcoholic and
non-alcoholic beverages, including cocktail
preparation and wine service
Certification
- RSA Certificate 2023
- Food Safe Course 2023
References: Available upon request.
Languages
English
Professional
Timeline
Supervisor
Emerald Golf Club
08.2024 - 11.2024
Bartender
Criterion
05.2024 - 08.2024
Barista
Crib Line
11.2023 - 05.2024
Waitress
Gamli Baukur
05.2022 - 08.2023
Senior Waitress/Bartender
Olearys OÜ
09.2016 - 10.2021
High School Diploma -
Tartu Vocational School
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