Stella Koloke
Irymple,VIC
Summary
A recent graduate with excellent research, technical, and problem-solving skills, looking to apply detail-oriented abilities, and able to learn new concepts quickly. With a strong background in customer service and event coordination, I have the proven ability to manage team dynamics and ensure smooth operational flow, contributing to high customer satisfaction, and effective service delivery. My experience in fast-paced environments allows for adaptability to last-minute changes. I also have a background in technology-related roles, with proficient use of software development and technical support, I am capable of managing projects and collaborating effectively with teams.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Dining Room Supervisor
The London Tavern Hotel
Richmond, VIC
04.2025 - Current
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Inspected facilities regularly for cleanliness, organisation, and maintenance needs.
- Worked on big functions by serving, adhering to customer standards, and requests.
- Managed cash flow during shift changes by verifying accuracy of bank deposits.
Social Media Content Creator
Gem Cafe
Mildura, VIC
09.2024 - 02.2025
- Created engaging social media posts for Gem Cafe's online platforms.
- Collaborated with team to develop content strategies and campaign ideas.
- Designed graphics and visuals using Canva for promotional content.
- Developed content strategy to increase social media followers and engagement.
- Tracked performance of social content using native platform analytics, various social listening tools and regular reports to inform strategy.
Personal Assistant
K1 Services
Irymple, VIC
01.2023 - 01.2024
- Maintained confidential files and records, ensuring data integrity and security.
- Assisted in project management by tracking timelines and deliverables for various tasks.
- Handled correspondence by drafting emails and responding to inquiries in a timely manner.
- Maintained filing systems and organised documents for easy access.
- Processed invoices related to business expenses incurred by the executive team.
- Greeted visitors in a professional manner and provided assistance with inquiries.
Education
Bachelor of Arts - International Relations
Monash University
Clayton, VICSkills
- Content creation
- Social media strategy
- Customer service
- Event coordination
- Team collaboration
- Market research
- Event management
- Effective communication
- Professional communication
- Time management
- Office management
- Confidentiality
- Telephone and email etiquette
- Sales promotion
- Reservations oversight
- Point of sale systems
- Customer retention
Languages
Tonga
Professional
Certification
RSA (2025–present)
Affiliations
Member of International Affairs Society, Monash (MIAS) 2023-Present
Timeline
Dining Room Supervisor
The London Tavern Hotel
04.2025 - Current
Social Media Content Creator
Gem Cafe
09.2024 - 02.2025
Personal Assistant
K1 Services
01.2023 - 01.2024
Bachelor of Arts - International Relations
Monash University