Stella Lau
Adelaide,SA
Summary
As an Assistant Property Manager, my focus is on ensuring tenant satisfaction and maintaining high occupancy rates. I promptly report major issues to property owners and take the initiative in finding viable solutions. I am autonomous in handling minor on-site issues. Additionally, having gained some working experience in the beauty industry, I am enthusiastic about venturing into a new field. I aim to leverage my customer service experience to contribute to the success of David Jones in the retail industry, particularly in fashion, customer care, and beauty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Kaide Real Estate
Adelaide , SA
02.2023 - Current
- Checked rental eligibility by following company's verification process.
- Oversaw budgeting process for assigned properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted apartment tours for potential tenants and answered questions about property.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Interacted with potential renters during showings providing information about the property features.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Assisted property manager in leasing and marketing activities.
- Participated in community events promoting the rental properties available at the location.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Assistant Valuation Analyst
Zhongdi Real Estate Appraisal & Land Valuation Pty Ltd
Guangzhou, China
10.2021 - 12.2022
- Checked recent sales, reproduction costs and potential income from property to calculate values.
- Photographed properties and created digital filing systems for images.
- Collaborated with appraisers on complex assignments involving multiple properties.
- Drafted letters outlining findings from inspections or assessments of properties.
- Maintained accurate records of all transactions related to property valuations.
- Used computer applications to analyze data and generate reports.
- Wrote and submitted appraisal reports for jewelry, art, antiques, collectibles and equipment.
- Prepared detailed written reports on the estimated value of properties.
- Supported appraisals by gathering sales data on comparable property.
- Calculated depreciation rates for various types of real estate assets.
- Maintained up-to-date knowledge of local market information.
Customer Service Officer - Internship
YeStar Medical Clinic
Shanghai, China
06.2019 - 08.2019
- Contacted customers about potential service upgrades, new facial / medical services and account changes.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with price checks and addressing other inquiries.
- Consulted with customers to resolve service and billing issues.
- Processed payments and updated balances and customer totals.
- Educated customers on special pricing opportunities and company offerings.
- In charge of managing public and customer service accounts, social media, and editing content to engage customers.
Sales Assistant - Part Time
FANCL
Guangzhou , China
06.2018 - 08.2018
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Suggested additional items to customers to increase sales volume.
- Provided skin care advice based on individual needs of clients.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Supported profitability by upselling products and services and processing sales.
- Maintained records related to sales for store management.
Education
Bachelor of Business - Property Business
University of South Australia
Adelaide06-2021
Skills
- Telephone and Email Etiquette
- Records Management
- Payment Collection
- Relationship Building and Rapport
- Business Processes and Procedures
- Onsite Tours
- Leasing and Sales
- Payment Management
- Appointment Scheduling
- Staff Management
- Digital Marketing
- Administrative Support
- Property Management
Certification
Property Manager Registration（PMR）Property Management Certificate 2023
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Korean
Elementary
Timeline
Assistant Property Manager
Kaide Real Estate
02.2023 - Current
Assistant Valuation Analyst
Zhongdi Real Estate Appraisal & Land Valuation Pty Ltd
10.2021 - 12.2022
Customer Service Officer - Internship
YeStar Medical Clinic
06.2019 - 08.2019
Sales Assistant - Part Time
FANCL
06.2018 - 08.2018
Bachelor of Business - Property Business
University of South Australia
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