Stella Leang

• Built and managed relationships with high value customers to gain, retain and generate greater customer lifetime value for the company - resulted in USD100K turnover within first year.
• Consulted with customers to assess needs and propose optimal solutions.
• Generated high volume sales
• Offered excellent aftercare service
• Sourced quality products and established reliable suppliers network - reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and motivated employees to perform daily business functions.
• Prepared annual budgets with controls to prevent overages.
• Researched target market to discover customer needs and analyze competitor trends.
• Conducted audit inspections and independent checks to verify parts and materials.

• Complete credit proposals and succeed in draw down of limits up to USD50M; facilitated settlement of USD10 - US35M loans seamlessly, enhancing customer satisfaction and promoting retention and referrals.
• Communicate effectively and efficiently to build and manage relationships with high value customers via understanding of their industries and banking needs to generate customised loans including but not limited to syndicated, project financing and trade working capital (TWC) (cross-selling incorporated).
• Monitor overall portfolio risk by staying abreast of news involving clients and completing due escalation in potential adverse cases.
• Leverage networks for leads and promote collaborations with ministries, associations and NGOs (green project financing).
• Worked with Transaction Banking, Global Markets, Banking, Risk and Operations departments to facilitate communication and deliver personalized solutions to customers.
• Facilitated workshops and seminars to educate customers on product features and benefits.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Participated in industry events and trade shows to promote products and services.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Evaluated and negotiated contracts to procure favourable financial terms.
• Supported CEO and top management team with special projects and additional job duties.
• Minimize conflict and risk effectively via excellent understanding of legal issues at hand and conveying the costs benefits to the top leadership team.

• Established open and professional relationships with key team members which facilitated communication, quickly resolving issues, and conflicts.
• Assisted established management staff with operational oversight, business development, and process improvement strategies.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Assisted with development of new hierarchy system and onboarding of employees by providing training and development resources.
• Gained knowledge of company policies, protocols and processes.

Degree Awarded with Honours

• Specialisation: Management (Consulting)

• Specialisations: Marketing and HR