Stella Lee
Pacific Pines,QLD
Summary
Dedicated and highly adaptable professional with a strong background in education, customer service.
Fluent in both Korean and English, I bring a deep understanding of cultural differences, ensuring effictive communication and relationship building with diverse individuals.
With over 3years of experience in customer contact and a proven ability to manage high pressure situations.
Overview
14
14
years of professional experience
Work History
English Teacher/Head Teacher
BCM English Language Centre
Seoul, Korea
09.1999 - 12.2005
- Enhanced training quality by incorporating innovative teaching methods and engaging multimedia materials.
- Reflected critically on teaching practice to implement improvement strategies.
- Served as a mentor to new teaching assistants, guiding them through the responsibilities of the role and sharing effective teaching techniques.
- Created culture focused on teaching whole student and developing individual potential.
English Teacher
Pagoda Junior English Institute
Seoul, Korea
09.1996 - 03.1999
- Maintained control in challenging situationsand created lesson plans for various classes.
- Managed diverse students and communicated effectively with parents.
- Conducted monthly student evaluations and excelled in teamwork.
Passenger Traffic Agent
Korean Air
Kingsford International Airport, NSW
03.1992 - 11.1995
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graphic Design
KvB Institute of Technology
1990
Career Break
Between 2006-2025, I have relocated to Australia. I have spent the rest of the time caring for my children, who are now 13/16 years old.
Timeline
English Teacher/Head Teacher
BCM English Language Centre
09.1999 - 12.2005
English Teacher
Pagoda Junior English Institute
09.1996 - 03.1999
Passenger Traffic Agent
Korean Air
03.1992 - 11.1995
Graphic Design
KvB Institute of Technology