Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stella Mackay

Mentone,VIC

Summary

  • Approachable and happy to help with any task with a positive attitude and smile on my face.
  • Hardworking and customer focused and thrive working in a team.
  • Friendly and reliable I enhance customer experiences by anticipating their needs and delivering exemplary service.
  • Motivated to make the workplace more successful by improving my skills and ensuring customer satisfaction.
  • Exceptional organizational and multitasking abilities to manage the flow of customers and keep the store well-maintained.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress

Joe's Of Mentone
11.2022 - Current
  • Welcome customers warmly and seat them.
  • Take orders accurately, provide recommendations and explain dishes suited to the needs of people (Dietary requirements or allergies).
  • Waitressing and frequent table check ins.
  • Calm and efficient even during busy shifts.
  • Food preparation including pizza bases and toppings, and salads.
  • Ensure server areas are clean and stocked to increase efficiency while working tables.
  • Process payments; cash and credit card.
  • Clear and reset tables.
  • Follow correct work health and safety requirements.
  • Take phone orders and reservations.
  • Shift stock check and replenishment.


Achievements:

  • Regularly receive generous tips.
  • Complimented on my service and skills.
  • Pay-rise in recognition for my efficiency and my work ethic.


Casual Sales Assistant

Bakers Delight
02.2020 - 10.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used point of sale machine (POS) to process sales.
  • Merchandised product, clearly labelling items, and positioning items to assist sales.
  • Upsold items by promoting new products or signing up to rewards program.
  • Trained new staff.
  • Followed correct health and safety requirements.
  • Cleaned bakery equipment and store.
  • Took orders in person and via phone.

Achievements:

  • Consistently received positive feedback from customers, co-workers and my boss for my dedication to delivering outstanding service
  • Commended for my contribution to the store's success.
  • Proven ability to meet and exceed sales targets through a combination of product knowledge and excellent customer service.

Baby Sitter

Friends / Family
01.2021 - 01.2022
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organised and cleaned home after activities by picking up toys and straightening up play room.

Education

Kilbreda College
Mentone, VIC

Skills

  • Customer service
  • Organisation
  • Fast learner
  • Attention to detail
  • Ability to multitask
  • Positive attitude

Certification

  • First Aid and CPR Certificate 2023
  • Certificate III in VET Sport & Recreation 2023
  • Bronze Duke of Edinburgh Award 2021


Timeline

Waitress

Joe's Of Mentone
11.2022 - Current

Baby Sitter

Friends / Family
01.2021 - 01.2022

Casual Sales Assistant

Bakers Delight
02.2020 - 10.2023

Kilbreda College
Stella Mackay