Summary
Overview
Work History
Education
Skills
Interests
Timeline
Bartender

Stella Masur

Melbourne,VIC

Summary


Proven track record in fast-paced environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging my strong work ethic and attention to detail.

Overview

3
3
years of professional experience

Work History

Bartender

Springrock Public Bar
06.2024 - 04.2025
  • Learned proper pouring techniques for various beverages and cocktails.
  • Assisted in maintaining cleanliness and organization of bar area.
  • Gained knowledge of drink recipes and menu offerings.
  • Provided friendly customer service to enhance guest experience.
  • Adapted quickly to changing demands in a fast-paced environment.
  • Contributed to positive atmosphere through engaging interactions with patrons.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Front of House Employee

Hunky Dory
09.2023 - 05.2024
  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Assisted in managing front-of-house operations to maintain efficient service flow.
  • Collaborated with kitchen staff to coordinate timely food delivery and presentation.
  • Handled cash transactions accurately, maintaining accountability and trust with customers.
  • Trained new team members on service standards and operational procedures.
  • Resolved customer inquiries and complaints promptly to ensure satisfaction.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience.

Front of House Employee

Grill'd Healthy Burgers
06.2022 - 03.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Implemented feedback strategies to improve overall guest experience and service quality.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

Cerrtificate III - Individual Support- Disability And Ageing

RMIT University
Melbourne, VIC
02-2026

Skills

  • Honest and dependable
  • Team player attitude
  • Outgoing personality
  • Customer service expertise
  • Point of sale systems

Interests

  • Health and fitness
  • Cooking
  • Backpacking and outdoors


Timeline

Bartender

Springrock Public Bar
06.2024 - 04.2025

Front of House Employee

Hunky Dory
09.2023 - 05.2024

Front of House Employee

Grill'd Healthy Burgers
06.2022 - 03.2024

Cerrtificate III - Individual Support- Disability And Ageing

RMIT University

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Stella Masur