- Health and fitness
- Cooking
- Backpacking and outdoors
Stella Masur
Melbourne,VIC
Summary
Proven track record in fast-paced environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging my strong work ethic and attention to detail.
Overview
3
3
years of professional experience
Work History
Bartender
Springrock Public Bar
06.2024 - 04.2025
- Learned proper pouring techniques for various beverages and cocktails.
- Assisted in maintaining cleanliness and organization of bar area.
- Gained knowledge of drink recipes and menu offerings.
- Provided friendly customer service to enhance guest experience.
- Adapted quickly to changing demands in a fast-paced environment.
- Contributed to positive atmosphere through engaging interactions with patrons.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Front of House Employee
Hunky Dory
09.2023 - 05.2024
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Assisted in managing front-of-house operations to maintain efficient service flow.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Handled cash transactions accurately, maintaining accountability and trust with customers.
- Trained new team members on service standards and operational procedures.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience.
Front of House Employee
Grill'd Healthy Burgers
06.2022 - 03.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Implemented feedback strategies to improve overall guest experience and service quality.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Cerrtificate III - Individual Support- Disability And Ageing
RMIT University
Melbourne, VIC02-2026
Skills
- Honest and dependable
- Team player attitude
- Outgoing personality
- Customer service expertise
- Point of sale systems
Interests
Timeline
Bartender
Springrock Public Bar
06.2024 - 04.2025
Front of House Employee
Hunky Dory
09.2023 - 05.2024
Front of House Employee
Grill'd Healthy Burgers
06.2022 - 03.2024
Cerrtificate III - Individual Support- Disability And Ageing
RMIT University