Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stella Onyi

Brisbane,Australia

Summary

Accomplished Information Technology Consultant with a proven track record at Reboot Technologies, enhancing productivity by automating tasks and leading strategic IT planning. Expert in data analysis and strategic planning, Excelling in developing cost-effective technology solutions and improving disaster recovery strategies. Also, leadership in IT compliance and infrastructure upgrades has driven significant advancements in operational efficiency. Known for effective team collaboration and adaptability to changing project demands. Skilled in problem-solving, technical troubleshooting, and delivering high-impact solutions. Valued for reliability and consistent achievement of project goals.

Overview

12
12
years of professional experience

Work History

Information Technology Consultant

Reboot Technologies
09.2017 - Current
  • Increased productivity by automating repetitive tasks using custom-developed scripts and tools.
  • Directed IT services, counseled executives and collaborated with senior management on strategic planning.
  • Conformed to quality, performance and inter-operability standards for implementation of solutions.
  • Strengthened disaster recovery strategies with meticulous planning and regular testing of backup protocols.
  • Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
  • Managed project timelines and budgets effectively, ensuring successful completion within allocated resources.
  • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
  • Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
  • Conducted rigorous testing procedures to identify potential issues in software applications before deployment, minimizing operational disruptions.
  • Reduced hardware spending by $16000 through implementation of upgrade project for four devices.
  • Improved shipping accuracy to 85% by integrating Oracle EBS with mobile devices and manifesting systems.

Information Technology Consultant

Info-drive System SDN BHD
02.2013 - 02.2014
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Wrote strategic business plans outlining need for departmental information technology resources.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Coordinated secure system access of users to various department systems and platforms.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Managed life cycle replacement of hardware and software.
  • Implemented and maintained technology and software budget.
  • Provided prompt resolution of technical issues through diligent troubleshooting and root-cause analysis techniques.
  • Developed comprehensive documentation for IT policies and procedures, ensuring consistent adherence across the organization.
  • Increased productivity by automating repetitive tasks using custom-developed scripts and tools.
  • Directed IT services, counseled executives and collaborated with senior management on strategic planning.
  • Maintained efficient operation of 15 data centre locations with over 300 devices,

Education

Master of Science - Business Information Management And System

Latrobe University
Melbourne, VIC
05-2017

Bachelor of Science - Information Technology

Kuala Lumpur Metropolitan University
Kuala Lumpur, Malaysia
01-2013

Skills

  • Information security
  • IT compliance
  • Network administration
  • IT infrastructure
  • Data analytics
  • Strategic planning
  • Program management
  • IT resource use
  • Virtualization technologies
  • Business planning
  • Business analysis
  • Acceptance criteria and IT governance

Accomplishments

  • Increased client satisfaction by implementing a streamlined query submission process, resulting in a 20% reduction in customer complaints and a 15% increase in positive feedback ratings.
  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issues through consumer testing.
  • Optimised the query handling workflow, reducing average response time by 30%, leading to enhanced client experience and increased productivity for the customer support team.

Timeline

Information Technology Consultant

Reboot Technologies
09.2017 - Current

Information Technology Consultant

Info-drive System SDN BHD
02.2013 - 02.2014

Master of Science - Business Information Management And System

Latrobe University

Bachelor of Science - Information Technology

Kuala Lumpur Metropolitan University

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Stella Onyi