Stella Robins
Kingsley,WA
Summary
Proven in delivering exceptional customer service at Hoyts Cinemas, I excel in verbal communication and time management, ensuring high satisfaction. Mastered cash handling and problem-solving, enhancing customer experiences. Achieved significant improvements in service delivery by implementing innovative strategies, demonstrating a strong blend of empathy and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Hoyts Cinemas
10.2023 - Current
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided extraordinary customer service to clients.
- Directed cleaning, restocking, and customer service activities.
Netball Umpire
WDNA
01.2021 - Current
- Promoted good sportsmanship among players.
- Improved player understanding of the game through clear communication and explanation of rule infractions.
- Navigated difficult situations using effective communication and explanation of game rules.
- Upheld the integrity of the sport by remaining impartial and unbiased while making critical calls during matches.
Ticket Seller
Royal Show
08.2022 - 01.2024
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
Waitress
K-street Chicken
11.2021 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Greenwood Senior High School
Greenwood, WA05.2024
Skills
- Customer service-focused
- Retail services
- Time Management
- Verbal and written communication
- Patience and Empathy
- Cash Handling
Accomplishments
- Trained and mentored numbers of employees.
- Achieved great results by completing tasks with accuracy and efficiency.
- team player
Certification
-WWCC
-citizenship award (2019 &2022)
-Olympian change maker award (2023)
-basic barista course and latte art certificate
-school captain (2022)
netball
i love playing netball as it is good for my mental and physical wellbeing :)
Timeline
Customer Service
Hoyts Cinemas
10.2023 - Current
Ticket Seller
Royal Show
08.2022 - 01.2024
Waitress
K-street Chicken
11.2021 - 04.2023
Netball Umpire
WDNA
01.2021 - Current
Greenwood Senior High School
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