Stella Sena
Carlingford,NSW
Summary
Positive and self-motivated person with hardworking mentality and very resourceful, always looking for improving my skills and with a big appetite for knowledge.
Overview
3
3
years of professional experience
Work History
Supervisor
The Missing Piece Cafe
2023.10 - Current
- Experience in customer service and café operations, specializing in preparing a wide range of cold and hot beverages, desserts, and table service. Proficient in taking orders, ensuring customer satisfaction, and maintaining high standards of quality and operational efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Bar Help
Urban Greek
2023.01 - 2023.02
- Assisted the bartender with washing and cleaning utensils, maintaining bar organization.
- Polished cutlery and plates for the restaurant.
- Helped waitstaff with table organization as needed.
Shop assistant
Raia Drogasil
2021.06 - 2022.09
- Assisted the pharmacist with various tasks, including operating the cashier, tidying up the pharmacy, and helping customers find what they needed.
- Provided general customer assistance.
- Responsible for training new assistants.
- Took on managerial duties in the manager's absence, such as closing the cashier for all assistants and securing money in the safe.
Education
General English
Greenwich English College
IELTS Examination Preparation Course
Scots English School
05.2024
Cambridge PET
Scots English College
09.2023
Certificate III in Individual Support
Greenwich College
05.2023
Skills
- Communicative
- Proactive
- Adaptable
- Ease of learning
- Organized
- Experience in customer services
- Experience in Staff Training
- Staff Management
Languages
Portuguese
English
Timeline
Supervisor
The Missing Piece Cafe
2023.10 - Current
Bar Help
Urban Greek
2023.01 - 2023.02
Shop assistant
Raia Drogasil
2021.06 - 2022.09
General English
Greenwich English College
IELTS Examination Preparation Course
Scots English School
Cambridge PET
Scots English College
Certificate III in Individual Support
Greenwich College
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