Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stella Vaina

Victoria Point,QLD

Summary

I strive to be a reliable and upbeat employee, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Proven ability to thrive in fast-paced environments, communicate effectively with diverse teams, and uphold high standards of service and professionalism. Skilled in managing responsibilities independently and collaboratively, with a strong work ethic and a commitment to excellence in every role.

Overview

3
3
years of professional experience

Work History

Cleaner

Full Gospel Academy Melbourne
04.2025 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Front of House Employee

Thai Eat Restaurant
12.2024 - 05.2025
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Shop Assistant

Jefferies Provedore
03.2024 - 12.2024
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Resolved customer complaints with empathy and professionalism, maintaining positive relationships.


Referee

Nunawading Basketball Centre
01.2022 - 03.2024
  • Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Enforced rules and regulations during games to facilitate safe and fair play.
  • Collaborated with other referees to ensure consistent application of rules across all games.
  • Supported fair competition by remaining impartial in decision-making processes.
  • Trained new referees, enhancing officiating consistency, leadership skills, game understanding, and team collaboration across various levels of competitive play.

Education

High School Diploma -

Blackburn High School
Blackburn, VIC
11-2025

Skills

  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Problem-solving
  • Decision-making skills
  • Self-motivation and discipline
  • Assertiveness and confidence
  • Adaptability to situations

Timeline

Cleaner

Full Gospel Academy Melbourne
04.2025 - Current

Front of House Employee

Thai Eat Restaurant
12.2024 - 05.2025

Shop Assistant

Jefferies Provedore
03.2024 - 12.2024

Referee

Nunawading Basketball Centre
01.2022 - 03.2024

High School Diploma -

Blackburn High School

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Stella Vaina