Stella Mamouney
Summary
Experienced hospitality worker with exceptional customer service skills and a motivated attitude, experience particularly in bartending and waitressing. Working across a diverse range of establishments I have been equipped with a range of skills; conditioned to fast paced environments, dedicated to being a helpful, positive team member and the ability to work well under pressure. I am currently studying a Bachelor of Nutrition Science at UOW and am seeking casual work to further excel in my personal and professional life where I can learn new skills and expand on the ones I have.
Overview
5
5
years of professional experience
Work History
Lee & Me
Lee & Me
05.2023 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Effective communication skills and ability to take and remember accurate orders
- Ability to adapt to different situations, such as handling special requests or accommodating dietary restrictions.
- Professionalism in dealing with customers and your commitment to maintaining a positive and welcoming atmosphere.
Dagwood Bar & Kitchen
Good Times Only
10.2021 - 10.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used knowledge of beer, wine and spirits to make informed recommendations to customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Public House
Public House
01.2019 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Established welcoming atmosphere by greeting each guest warmly.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Nutrition Science - Science
University of Wollongong
Wollongong, NSW11.2025
Diploma of Health Science - Science
Torrens University Australia
Sydney, NSW11.2022
Skills
- Dependable and Responsible
- Excellent Communication
- Organizational Skills
- Excellent Interpersonal Skills
- Patience and empathy
- Adaptability
- Relationship building
- Teamwork and collaboration
- Cash Handling
Timeline
Lee & Me
Lee & Me
05.2023 - Current
Dagwood Bar & Kitchen
Good Times Only
10.2021 - 10.2023
Public House
Public House
01.2019 - 01.2020
Bachelor of Nutrition Science - Science
University of Wollongong
Diploma of Health Science - Science
Torrens University Australia
Similar Profiles
Jill DuVallJill DuVall
Paralegal at Lee C. Christie - Christie Farrell Lee & BellParalegal at Lee C. Christie - Christie Farrell Lee & Bell
Natalyn WaltonNatalyn Walton
Director of Bands at Lee High School - Lee County School DistrictDirector of Bands at Lee High School - Lee County School District
Joseph WelvaertJoseph Welvaert
Director of Care Management at Lee Health System – Lee Memorial HospitalDirector of Care Management at Lee Health System – Lee Memorial Hospital
Fred YeungFred Yeung
Senior Account Director (Team P&G, Lee Kum Kee, New BIZ) at Grey GroupSenior Account Director (Team P&G, Lee Kum Kee, New BIZ) at Grey Group
Tristen RayTristen Ray
LEE Performing Arts Center AVL Supervisor at Lakes International Language AcademyLEE Performing Arts Center AVL Supervisor at Lakes International Language Academy