Stella Maria Panucci
Aveley,WA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Sales Associate
Puma Australia
03.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Retail Sales Associate
Myer
10.2018 - 01.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Customer Service Agent
Dnata, The Emirates Group
10.2016 - 04.2017
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Check in passengers baggage,issued boarding tickets, assisting with disembarking of arrival passengers.
- Scanning of boarding pass and assisting passengers with boarding
Education
Bachelor of Science - Criminology
Griffith University
Brisbane, QLD11.2025
Skills
- Money Handling
- Excellent People Skills
- Stocking and Replenishing
- Dispute Mediation
- Customer Service
- Multitasking Strengths
- Verbal Communication
- Product and Service Sales
- Adapt to Diverse Groups
- Time Management
- Cash Register Operation
- Cash Handling Accuracy
- Cleaning Techniques
- Policy and Procedure Adherence
- Product Recommendations
- Store Opening and Closing
running, cooking, social events
I enjoy keeping active and healthy, fitness classes and running. I enjoy socialising with friends and family, attending social functions
Timeline
Sales Associate
Puma Australia
03.2022 - Current
Retail Sales Associate
Myer
10.2018 - 01.2021
Customer Service Agent
Dnata, The Emirates Group
10.2016 - 04.2017
Bachelor of Science - Criminology
Griffith University
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