Marlene Stemphelet
Point Cook,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Medical, Food and Veterinary field.
Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Client Services
Greencross Vets Hospital
01.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed high volume of incoming calls, and emails.
Account Clerk- Payables and Receivables
Hudson Food Group
01.2015 - 06.2022
- Maintained records by imaging invoices, debits, and credits.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Input financial data and produced reports using Nexus.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Managed approximately 30 + incoming calls, emails and faxes per day from customers.
Skills
- Empathy and understanding
- Attention to detail
- Excellent communication
- Data entry proficiency
- Strong organization
- Customer service orientation
- Appointment schedule management
- Multitasking capabilities
- Billing and invoicing
- Understanding Customer Needs
- Money Handling Abilities preparing for Amarguard
- Billing Adjustments and Refunds
- Spanish ,Italian Fluency
- Policies and Procedures Adherence
- Administrative and Office Support
referres
Tayah Alfonso-Gonzales
Ph: 0430454387
Colleague at
Greencross Veterinary Hospital
Spira Failla
Ph: 0411 445 802
Colleague at HFG
Timeline
Client Services
Greencross Vets Hospital
01.2023 - Current
Account Clerk- Payables and Receivables
Hudson Food Group
01.2015 - 06.2022