Summary
Overview
Work History
Skills
References
Timeline
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Steph Erbacher

West Woombye,Qld

Summary

Accomplished Supervisor at Erbachers Fruit & Veg, adept in staff management and problem-solving, significantly enhancing team productivity and customer satisfaction. Expert in employee motivation and customer relationship management, I excel in creating efficient workflows and fostering a collaborative environment. My proactive approach and attention to detail have consistently improved operational outcomes. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

22
22
years of professional experience

Work History

Horse Gardens Agistment Centre

Owner
01.2024 - Current
  • Providing Full Care to clients horses
  • All duties involved in Managing & maintaining acreage property
  • Training staff
  • Providing health & nutritional advice to customers for their Horses needs

Supervisor

Erbachers Fruit & Veg
01.2003 - 08.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Ensured Quality Control was of a high standard
  • Preparing paddocks, running irrigation, picking, washing & packing of produce
  • Fork Lift operator
  • Completed point of sale opening and closing procedures.

Store Manager

Horizontal Tango & So Sexy
01.2005 - 01.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Quality Control Inspector

McNabbs Orchard
12.2008 - 04.2009
  • Communicated with production team members about quality issues.
  • Inspected quality of fruit, taking note of size, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collaborated with production staff to establish and meet quality standards
  • Completed precise measurements using special tools.

Promotional Manager

240v Night Club
01.2006 - 04.2008
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Skills

  • Staff Management
  • Employee Motivation
  • Training and mentoring
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Excellent Communication
  • Effective Communication
  • Adaptability and Flexibility
  • Team building
  • Reliability
  • Self Motivation
  • Team Leadership
  • Customer Relationship Management
  • Open Drivers licence
  • Heavy Rigid Truck Licence
  • Fork Lift Licence
  • Boat & Jet Ski Licence
  • Category A, B, D, H, M, R weapons Licences

References

Stephen Erbacher 0418201465

Vanessa Naughton 0402112481

Kerrie Verhoevan 0415874434

Shannon Hamilton 0467448874

Timeline

Horse Gardens Agistment Centre

Owner
01.2024 - Current

Quality Control Inspector

McNabbs Orchard
12.2008 - 04.2009

Promotional Manager

240v Night Club
01.2006 - 04.2008

Store Manager

Horizontal Tango & So Sexy
01.2005 - 01.2013

Supervisor

Erbachers Fruit & Veg
01.2003 - 08.2023

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