Steph Hill

• This position was a contract to establish a marketing and comms strategy for the company. It could be extended however I felt this wasn't the industry I wanted to establish a long career in due to working at all times on digital platforms.

Created content for various media platforms including websites, blogs, social media posts and newsletters.

• Provided guidance on branding guidelines across all channels of communication.
• Analyzed data from marketing campaigns to evaluate performance and optimize results.
• Developed and implemented effective marketing campaigns to increase brand awareness.
• Organized events such as press conferences, product launches and promotional activities.
• Met deadlines consistently with high-quality work in line with demanding expectations and objectives.
• Negotiated contracts with vendors to secure the best possible prices for goods and services.
• Researched new sources for supplies, materials and services in order to reduce costs and improve efficiency.
• Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
• Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.

• Developed and implemented comprehensive strategies for business development, growth, and expansion.
• Monitored customer feedbacks and reviews to ensure satisfaction levels are met or exceeded.
• Organized events such as webinars, trade shows, seminars and conferences to promote products and services.
• Worked closely with senior management team on developing long-term strategies for business growth.
• Prepared presentations to demonstrate value proposition of services offered by the organization.
• Established network connections with key decision makers within target organizations to facilitate successful deals closure.
• Built relationships with key stakeholders in potential client companies to increase sales pipeline.

• Contract position for maternity leave - offered another however as in Burnie didn't accept
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• Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
• Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
• Assisted in compiling monthly expense reports.
• Compiled daily activity logs and updated records with pertinent information on a regular basis.
• Developed and implemented administrative procedures to improve operational efficiency.
• Performed data entry tasks including entering financial transactions into the company's accounting system.
• Monitored office inventory to maintain supply levels.
• Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
• Managed calendars to ensure efficient use of time; scheduled appointments as needed.
• Monitored email accounts regularly and responded appropriately within established timeframes.
• Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
• Provided assistance with special projects as assigned by management team members.

• Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
• Monitored customer feedback regularly to identify areas for improvement in services offered.
• Provided technical support when necessary to resolve complex problems.
• Resolved customer complaints in a timely manner while maintaining professional attitude.
• Identified opportunities for process improvement within the customer service department.
• Developed strong relationships with customers by providing knowledgeable advice on products and services.
• Answered questions from customers by phone and email, offering company details, and policy information as requested.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

• Established trustful relationships with customers through effective communication skills.
• Developed strategies to improve customer service processes and procedures.
• Ensured compliance with applicable laws and regulations related to customer service activities.
• Maintained accurate records of customer interactions and transactions.
• Managed daily operations of the Customer Service Department.
• Handled escalated customer complaints and disputes in a professional manner.
• Provided general administrative support including filing documents, scheduling appointments.
• Answered phone with positive attitude and asked questions to better understand customer needs.
• Resolved customer issues in an efficient and timely manner.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Processed payments and updated balances and customer totals.
• Developed strong customer relationships to encourage repeat business.
• Prevented key account losses by researching discrepancies and correcting problems.
• Updated system with order specifics and customer details, preferences, and billing information.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.

• Ensured compliance with regulatory requirements and industry standards.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Established processes to ensure efficient workflow throughout the organization.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Provided leadership during times of organizational change or crisis situations.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Coordinated cross-departmental projects to ensure timely and successful completion.
• Led a team of XX employees, ensuring high productivity and excellent customer service.
• Implemented process improvements, resulting in an increase in operational efficiency.
• Developed and implemented strategic plans to achieve company objectives.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.
• Created and managed budgets for travel, training, and team-building activities.
• Designed reporting systems that provided insights into current stock levels and future supply needs.
• Resolved issues arising during transportation and storage by liaising with carriers and other relevant parties.
• Negotiated contracts with suppliers for best pricing on materials and services.
• Analyzed supply chain data and identified areas of improvement to increase efficiency, accuracy, and cost savings.
• Collaborated with cross-functional teams to ensure timely delivery of products and services.
• Determined inventory goals, product stock, and risk management objectives and oversaw techniques to maximize inventory.
• Utilized ERP systems to streamline supply chain operations and provide real-time visibility into inventory and order status.

• Coordinated project activities among multiple departments; tracked progress towards goals and deadlines.
• Managed multiple projects simultaneously while meeting deadlines in a fast-paced environment.
• Developed and implemented procedures to streamline workflow processes in the department.
• Organized and maintained executive calendar of appointments, meetings, conferences and travel itineraries.
• Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
• Assisted with preparation of budgets for various projects; monitored expenses against budget allocations.
• Prepared reports, presentations, agendas and other documents as requested by management.
• Processed purchase orders for office supplies, equipment and services as needed.
• Created spreadsheets using MS Excel to track program performance metrics.
• Prepared financial and administrative reports and statements for management.
• Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
• Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
• Monitored inventory levels to ensure adequate stock for production requirements.
• Created detailed specifications for requested items prior to issuing purchase orders.
• Collaborated with internal stakeholders such as sales personnel, operations managers and finance teams.
• Researched new sources for supplies, materials and services in order to reduce costs and improve efficiency.
• Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
• Prepared periodic reports on purchasing activities, budget expenditures, inventory levels and supply shortages.
• Managed vendor accounts payable issues by providing accurate documentation when required.
• Conducted performance evaluation of suppliers to drive continuous improvement.
• Conducted market research to identify potential new suppliers and products.
• Oversaw the preparation and processing of purchase orders and documents in accordance with company policies.
• Developed and implemented strategic purchasing plans to meet company objectives.
• Reviewed supply levels and aging inventory to forecast purchasing needs.
• Located and vetted vendors, established good relationships and negotiated contracts.
• Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.