Steph Howgate
Parkdale,VIC
Summary
Experienced Manager with a proven track record of driving operational excellence and creating exceptional customer experiences. Adept at overseeing all aspects of cafe operations, from staff management and training to inventory control and facilitating long standing customer relationships. Expertise in curating a warm and inviting atmosphere that fosters customer loyalty while maximizing profitability. Skilled in team leadership, process optimization, and innovative marketing strategies. Known for maintaining high standards of quality and service, resulting in consistently positive reviews and repeat business. A dynamic problem solver with a passion for delivering excellence in every aspect of management.
Overview
4
4
years of professional experience
Work History
Cafe Manager
Coffee Traders
08.2020 - 04.2023
- Oversaw the hiring of new employees, conducted performance management meetings and exit interviews.
- Trained all employees to consistently meet business expectations and to provide superior customer service.
- Created a customised training plan for a member of staff with special needs.
- Handled business administration functions such as payroll, cash register counting, rostering, stock handling and ordering.
- Managed various social media platforms to promote the business, engage with customers and enhance online presence.
- Liaised with stock suppliers for the best deals, and facilitated long-term partnerships with new and existing suppliers.
- Responded to in-person and online customer inquiries, and resolved complaints to establish trust and increase customer satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Counter Manager
Caravan Coffee Roasters
01.2020 - 03.2020
- Worked independently to manage the speciality coffee bar within a busy London office building.
- Built lasting rapport with existing customers within the office building, as well as increasing daily sales targets by engaging new customers.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Communicated with superiors at the end of each day to provide a breakdown of daily takings and any encountered issues.
Temporary Site Manager
OverUnder Coffee
08.2019 - 01.2020
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw all daily cafe operations and equipment maintenance.
- Created daily, weekly and monthly reports and presentations for management team.
- Communicated with
- Communicated clearly with employees, suppliers and superiors to ensure everyone understood the expectations for each day.
Education
Bachelor of Psychology - Psychology
Monash University
Melbourne, VIC11.2022
Year 12
Peninsula Grammar
Mount Eliza, VIC12.2017
Skills
- Customer Experience Management
- Staff Performance Monitoring and Evaluation
- Operations Management
- Hiring and Training
- Leadership
- Timekeeping
- Marketing
Timeline
Cafe Manager
Coffee Traders
08.2020 - 04.2023
Counter Manager
Caravan Coffee Roasters
01.2020 - 03.2020
Temporary Site Manager
OverUnder Coffee
08.2019 - 01.2020
Bachelor of Psychology - Psychology
Monash University
Year 12
Peninsula Grammar