Steph Koutsoupias

Senior Youth Worker in an Intensive Therapeutic Transition Care (ITTC) residential house, I provide leadership, guidance, and support to both staff and young people within a therapeutic residential setting. My role involves creating a safe, structured, and nurturing environment that promotes emotional regulation, skill development, and positive behavioural change. I work collaboratively with a team to implement individual care plans, deliver trauma-informed interventions, and model consistent, compassionate practice.

• Daily engagement and interaction with young people and staff from a diverse range of ethnicities, cultural backgrounds, upbringing and experiences. Communications officer signed off, included overseeing the safety and security of the centre, co-ordinating emergency responses as required. Development of professional relationships, mutual trust and understanding with fellow staff in a challenging and often stressful environment Conflict resolution and incident de-escalation. Mitigation or prevention of risk to young people and/or staff through application of appropriate workplace practices and standards. Advocated for young peoples needs/wants throughout their time in custody. Mentored and supported young people throughout daily routines, education, like skills.

• Assisted in store merchandising, stocking shelves and setting up displays. Provided strong customer service by greeting and building relationships with key clients. Arranged store products on shelves and promotional displays. Handled cash register operations, including payments, returns, and exchanges. Communicated effectively with team members to coordinate merchandise placement and availability.

• Recommended, select, and help locate and obtained merchandise based on customer needs and desires. Developed relationships with key customers by providing exceptional service. Communicated effectively with team members to coordinate merchandise placement and availability. Demonstrated knowledge of product lines and services to customers. Provided strong customer service by greeting and building relationships with key clients.
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