Stephanie Phillips
Melbourne,VIC
Summary
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Motivated to learn, grow and excel in using skills to boost sales and support company success. Focused, with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid sales background with in-depth knowledge of related practices and market fluctuations.
Overview
7
7
years of professional experience
Work History
Store Manager
Ringers Western
08.2023 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Retail Sales Assistant
Ringers Western
11.2022 - 01.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Logged reports, expenses, receipts, and sales in company database.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
Uber Driver
Uber
02.2020 - 10.2022
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Cleaned vehicle regularly to maintain professional appearance.
Consultant
Tempur
02.2020 - 01.2021
- Provided outstanding service to customers to maintain and extend relationship for future business opportunities.
- Provided sales and customer service assistance to walk-in traffic
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Sales Specialist
Harvey Norman
02.2017 - 02.2020
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Increased sales by offering advice on purchases and promoting additional products.
- Issued receipts and processed refunds, credits, or exchanges.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Listened to customer needs and desires to identify and recommend optimal products.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
Diploma of Health Science - Diploma in Health Science
University of Sunshine Coast
Sippy Downs QLD10.2022
Skills
- Product and service knowledge
- Network development
- Demonstrations
- Sales and Marketing
- Prospect qualification
- Payment processing
- Sales expertise
- Staff Training
- Performance improvement
- Customer service
- Client Service
- Product promotions
References
Danny Morton
National Account Manager- Ringers Western
0473 344 778
danny@ringerswestern.com
Roger Maguire (please email to arrange a suitable time to call)
Franchise- Harvey Norman Bundall
07 55843111
roger.maguire@au.harveynorman.com
0488278880
Matthew King
Franchise- Harvey Norman Townsville
07 3550 4444
matt.king@au.harveynorman.com
0426 828 677
James Salerno (Please email to arrange a suitable time to call)
CEO- Ringers Western
0413 224 964
james@ringerswestern.com
Timeline
Store Manager
Ringers Western
08.2023 - Current
Retail Sales Assistant
Ringers Western
11.2022 - 01.2023
Uber Driver
Uber
02.2020 - 10.2022
Consultant
Tempur
02.2020 - 01.2021
Sales Specialist
Harvey Norman
02.2017 - 02.2020
Diploma of Health Science - Diploma in Health Science
University of Sunshine Coast
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