Stephanie Phillips
Glen Iris,Australia
Summary
Professional with strong background in coordination in a variety of areas, which will be an asset in this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
19
19
years of professional experience
Work History
Events and Project Support Coordinator
LGPro
11.2023 - Current
- All aspects of event management including event creation (using EventsAir), program development, logistics, contracting arrangements, venue liaison, AV requirements, and other items as required
- All LGPro travel arrangements including flights, car hire, accommodation using a variety of programs including Galileo, and other supplier online booking platforms for internal and external stakeholders
- Secretariat and executive leadership team support, including board meeting minute taking, coordination of board schedules, file notes of corporate partnership contracts, and executive support as required
- Project management and support including corporate partner mapping and business development, and digital transformation projects
- Maintenance of Special Interest Group network of over 6,000 participants including meeting scheduling, attendance, coordination, stakeholder engagement and administration tasks as required
- Budgeting and forecasting for projects, issue resolution, communications with internal and external stakeholders up to CEO level, and risk assessments
- Policy and procedure development across multiple business units including finance, travel, and sector engagement procedures
- Coordinated meetings and events for internal and external groups
- Improved client satisfaction by efficiently addressing and resolving support issues
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery
- Worked with other departmental staff to answer questions and resolve problems
- Other duties as requested
Travel designer/mobile travel agent/owner
SP Travel Design a part of Independent Travel Designers
09.2021 - Current
- All aspects of client bookings/travel design including (but not limited to) flight, accommodation, car hire, travel insurance and visa services
- Emergency assistance as required including flight rebooking, travel insurance activation and liaison and other bookings/arrangements as required
- Client database management including marketing, relationship development and maintenue of loyalty program
- Client meetings, document production and communication (written and verbal) detailing arrangements, and booking terms and conditions
- All aspects of dealing with suppliers including airlines, accommodation providers, cruise lines, tour operators etc
- Other requirements as requested
Senior Administration Officer (APS6)
National Disability Insurance Agency
07.2023 - 11.2023
- Assisting with development and execution of branch webinars, presentations and stakeholder communication
- Assisting with the maintenance of the Research and Evaluation intranet and webpages
- Supporting the creation of high-quality research and evaluation documents in Word, Excel and PowerPoint and digital formats including production in accessible formats
- Providing project support through coordinating a schedule including the issues and risks of research and evaluation projects
- Supporting team members to ensure projects are well-organised and run smoothly
- Creation of standard operating procedures as required in the administration role (e.g
- Report release and communications procedures)
- Assisting with the maintenance of research and evaluation governance, procedures and guidance documents
- Assisting with the maintenance of accurate records of current branch work producing monthly reports which included the production of gantt charts, timelines and roadmaps
- Supporting the external research request process in accordance with External Research Request Policy and the NDIS Public Data Sharing Policy
- Proof-reading, editing and checking reports and other technical documents prior to publication
- Writing briefs for CEO/Deputy CEO regarding report releases
- Creating/editing ministerial briefs
- Creating editing documents for Senates Estimates outlining branch work
- Other ad-hoc duties as required
Professional Development Project Officer
LGPro
11.2022 - 07.2023
- Liaising with local governments to deliver training (online or in-person) workshops to employees
- Scheduling and timetabling workshops to ensure facilitators are able to deliver programs
- Main point of contact for any professional development queries or booking enquiries from participants
- Registering participants for workshops and events and arranging invoices as specified/request by participants for the organisations
- Managing support for Local Pathways project particularly around essential training deliverables and requirements for program participants
- Diary Management for Director of Professional Development
- Opening introductions and closing remarks at in-person workshops held on-site at LGPro offices in Docklands
- Organising catering, room hire and other logistics for workshops
- Other event planning and management as required including liaising with various stakeholders from CEOs, directors and heads of department to attendees/participants
- Assisting local councils personalise and tailor workshop programs to their requirements
- Website maintenance and updates, and webpage creation as required
- High level administrative support to all areas of the business including maintenance of three inboxes, central calendar management
- Creating and scheduling communications to members promoting events, workshops, and other activities using Intelligent Query Architects (IQAs) and MailChimp
- Travel bookings and arrangements for facilitators and staff attending regional workshops or travelling from interstate
- Other duties as required
Electoral Officer
Office of the Hon. Bill Shorten, MP
10.2022 - 01.2023
Divisional Returning Officer (Higgins)/Assistant Divisional Office Manager
Australian Electoral Commission (AEC)
09.2021 - 09.2022
Administrator for Japara Healthcare Pty Ltd
IPA
06.2021 - 09.2021
Patient Administration Team and Area Manager
Cosmetique
04.2021 - 06.2021
Office Administration, Customer Service, and Bookings team
AssemblyNOW
10.2020 - 04.2021
Manager
where2travel
01.2019 - 04.2021
Complaints Case Manager (consumer, business, and telecommunications industry ombudsman cases)
Telstra
04.2020 - 10.2020
various roles (including assistant manager, travel consultant, and corporate travel manager)
Flight Centre Travel Group
08.2013 - 01.2019
OHS Specialist & Advisor
D2 Drumline
01.2012 - 01.2015
Environmental Advisor
Evolution Mining
01.2013 - 07.2013
Assistant Manager
Masters Home Improvement
03.2012 - 01.2013
Service Supervisor/Assistant Manager
Woolworths Limited
05.2010 - 03.2012
Adairs Retail Group
10.2005 - 06.2010
Education
Certificate IV - Travel and Tourism
Flight Centre Business School
2015
Certificate III - Travel and Tourism
Flight Centre Business School
2014
Master of Occupational and Environmental Health -
Monash University
2012
Master of Clinical Research Methods -
Monash University
2011
Bachelor of Science (BSc) - pharmacology & human pathology
Monash University
2009
Skills
- Project management
- Schedule management
- Time management
- Team collaboration
- Verbal and written communication
- Office administration
- Travel arrangements coordination
- Event planning/coordination
References
Available upon request
Preferredname
Steph
Timeline
Events and Project Support Coordinator
LGPro
11.2023 - Current
Senior Administration Officer (APS6)
National Disability Insurance Agency
07.2023 - 11.2023
Professional Development Project Officer
LGPro
11.2022 - 07.2023
Electoral Officer
Office of the Hon. Bill Shorten, MP
10.2022 - 01.2023
Travel designer/mobile travel agent/owner
SP Travel Design a part of Independent Travel Designers
09.2021 - Current
Divisional Returning Officer (Higgins)/Assistant Divisional Office Manager
Australian Electoral Commission (AEC)
09.2021 - 09.2022
Administrator for Japara Healthcare Pty Ltd
IPA
06.2021 - 09.2021
Patient Administration Team and Area Manager
Cosmetique
04.2021 - 06.2021
Office Administration, Customer Service, and Bookings team
AssemblyNOW
10.2020 - 04.2021
Complaints Case Manager (consumer, business, and telecommunications industry ombudsman cases)
Telstra
04.2020 - 10.2020
Manager
where2travel
01.2019 - 04.2021
various roles (including assistant manager, travel consultant, and corporate travel manager)
Flight Centre Travel Group
08.2013 - 01.2019
Environmental Advisor
Evolution Mining
01.2013 - 07.2013
Assistant Manager
Masters Home Improvement
03.2012 - 01.2013
OHS Specialist & Advisor
D2 Drumline
01.2012 - 01.2015
Service Supervisor/Assistant Manager
Woolworths Limited
05.2010 - 03.2012
Adairs Retail Group
10.2005 - 06.2010
Certificate IV - Travel and Tourism
Flight Centre Business School
Certificate III - Travel and Tourism
Flight Centre Business School
Master of Occupational and Environmental Health -
Monash University
Master of Clinical Research Methods -
Monash University
Bachelor of Science (BSc) - pharmacology & human pathology
Monash University
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