Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Steph Rankin

Kyabram,Vic

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

3
3
years of professional experience
2
2

Certifications

Work History

Bartender & Waitress

Kyabram Club
11.2023 - 04.2024
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Bartender

The Royal Hotel
04.2023 - 06.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Waitress

North Eastern Hotel
12.2022 - 05.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Retail Employee

Woolworths
10.2021 - 08.2022
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Benalla P-12 College
Benalla, VIC

Skills

  • Responsible Alcohol Service
  • High-Volume Environments
  • Energetic and Outgoing
  • Clear and Effective Communication
  • Safe Food Handling Procedures
  • Cash Register Operation

Certification

Responsible Service of Alcohol (RSA)

Responsible Service of Gaming (RSG)

P1 Drivers Licence

Additional Information

Referee: Amanda Hodgkinson

Personal Friend

Phone No: 0439674729

Timeline

Bartender & Waitress

Kyabram Club
11.2023 - 04.2024

Bartender

The Royal Hotel
04.2023 - 06.2023

Waitress

North Eastern Hotel
12.2022 - 05.2023

Retail Employee

Woolworths
10.2021 - 08.2022

Benalla P-12 College

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Steph Rankin