Stephan Barnfield
Rouse Hill,NSW
Summary
Ranked as the top service advisor within the Suttons network, recognized for exceptional customer service and adept issue resolution skills. Proven ability to manage diverse responsibilities while effectively collaborating with various personality types. Versatile mechanic with extensive knowledge in automotive luxry vehicles. Committed to delivering high-quality customer service, maintaining safety standards, and continuously adapting to new technologies to enhance service excellence.
Overview
6
6
years of professional experience
Work History
Service Advisor
Concord Jaguar Landrover
06.2023 - Current
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Maintained records of customer interactions and transactions.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Mechanic
Concord Jaguar Landrover
10.2019 - 06.2023
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Tested components with appropriate instruments to ensure proper operation.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Ensured safety protocols were followed while working on vehicles.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Maintained accurate records of work performed in accordance with company standards.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Assisted fellow mechanics when necessary during complex repairs.
- Consulted with customers regarding service options available based upon their needs.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
- Monitored shop equipment to maintain safe working condition.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Kept detailed records of repairs, labor involved and parts used.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Connected electrical wiring to control panels and electric motors.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Completed required paperwork and delivered to customer.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
Education
Fully Qualified Light Vehicle Mechanic -
My Trade Start
Sydney06-2023
High School Diploma -
James Meehan High School
Sydney, NSW12-2018
Skills
- Vehicle assessment
- Dedicated work ethic
- Attention to detail
- Excellent communication
- Customer service
- Appointment scheduling
- Training and mentoring
- Follow-up calls
- Friendly, positive attitude
- Teamwork and collaboration
Effective multitasking
Accomplishments
- Top service advisor in my dealership
- Ranked in top 3 service advisors in JLR Australia
- Currently ranked 1st in whole of suttons for service advisors
Affiliations
- Fishing
- Traveling
- Rebuilding engines and modifying vehicles
Timeline
Service Advisor
Concord Jaguar Landrover
06.2023 - Current
Mechanic
Concord Jaguar Landrover
10.2019 - 06.2023
High School Diploma -
James Meehan High School
Fully Qualified Light Vehicle Mechanic -
My Trade Start
Education and Training
other,other