Stephanie Ah Lin
Sydney,NSW
Summary
Enthusiastic and self-motivated young woman with excellent verbal and written communication skills. My experience extends to various customer service roles, developing a strong set of skills. My expertise lies in digital and retail banking with a strong background in driving sales, ensuring compliance, and providing digital education. Skilled in financial management, brand development, and administration. A communications graduate with a creative flair in Social Media to drive visibility, engagement and growth. Creative and strategic thinker with a passion for driving organizational goals through innovative and effective execution.
Overview
5
5
years of professional experience
Work History
Banking Assistant
Kiwibank
Auckland, New Zealand
11.2022 - 06.2024
- Promoted and sold banking products and financial services.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Maintain confidentiality
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Handled cash withdrawals and deposits according to established protocols.
- Identified suspicious activity or fraud attempts on customer accounts.
- Responded promptly to customer complaints in a professional manner.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Inbound Administrator
Fliway Logistics
Auckland, New Zealand
11.2021 - 04.2022
- Scheduled and coordinated both virtual and in-person meetings and events.
- Managed the general email inbox and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Managed data input and retrieval using Excel spreadsheets.
- Compiled data from various sources to create comprehensive reports for management review
- Developed spreadsheets to track project progress, budgets and other related data.
- Managed office supplies inventory and placed orders when necessary.
Bartender/Waitress
The Landing Restaurant and Bar
Auckland, New Zealand
01.2021 - 12.2021
- Managed multiple tasks with adaptability and flexibility, providing excellent wait service and ensuring customer satisfaction.
- Efficiently managed time and resources in a high energy setting, balancing multiple tasks and responsibilities to meet customer demands
- Exhibited exceptional performance in high-energy hospitality settings.
- Managed high volumes of cash transactions.
Implemented measures to secure cash for slot machines.
Bartender
Lawrenson Group
Napier, New Zealand
08.2019 - 03.2021
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Thrived in fast-paced environments by efficiently adapting to changing customer demands and remaining composed during high-volume periods of activity.
- Enforced responsible alcohol service in compliance with legal and safety standards.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Collaborated with staff to maintain smooth operations during peak hours, fostering a positive team environment.
Education
Bachelor of Arts - Communications
The University of Auckland
Auckland, New Zealand05-2024
Bachelor of Arts - Pacific Studies
The University of Auckland
Auckland, New Zealand05-2024
Some College (No Degree) - NZQA New Zealand Qualifications Authority
Sacred Heart College
Hawkes Bay, New Zealand11-2018
Skills
- Project Management
- Problem solving
- Communication; verbal and written
- Presentation Skills
- Identifying and following trends
- Photography and Videography
- Video editing
- Audience Engagement
- Adobe Systems Software
- Microsoft Office Software
- Adaptability
- Social Media
- Ethical decision making
- Positive attitude
- Critical Thinking
- Team player
- Organizational skills
Languages
English
Native/ Bilingual
Samoan
Native/ Bilingual
Maori
Elementary
Affiliations
- Design invitations, posters for family and friends events
- Coordinating family events, including family reunions, celebrations, and gatherings, ensures smooth execution and creates memorable experiences.
- Fitness: Gym, runs and walks. Completed half marathon in March 2024
- Miss Samoa New Zealand 2024 Beauty Pageant First Runner Up
References
References available upon request.
Timeline
Banking Assistant
Kiwibank
11.2022 - 06.2024
Inbound Administrator
Fliway Logistics
11.2021 - 04.2022
Bartender/Waitress
The Landing Restaurant and Bar
01.2021 - 12.2021
Bartender
Lawrenson Group
08.2019 - 03.2021
Bachelor of Arts - Communications
The University of Auckland
Bachelor of Arts - Pacific Studies
The University of Auckland
Some College (No Degree) - NZQA New Zealand Qualifications Authority
Sacred Heart College