Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Websites
References
Timeline
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Stephanie Ah Lin

Sydney,NSW

Summary

Enthusiastic and self-motivated young woman with excellent verbal and written communication skills. My experience extends to various customer service roles, developing a strong set of skills. My expertise lies in digital and retail banking with a strong background in driving sales, ensuring compliance, and providing digital education. Skilled in financial management, brand development, and administration. A communications graduate with a creative flair in Social Media to drive visibility, engagement and growth. Creative and strategic thinker with a passion for driving organizational goals through innovative and effective execution.

Overview

5
5
years of professional experience

Work History

Banking Assistant

Kiwibank
Auckland, New Zealand
11.2022 - 06.2024
  • Promoted and sold banking products and financial services.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Maintain confidentiality
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Handled cash withdrawals and deposits according to established protocols.
  • Identified suspicious activity or fraud attempts on customer accounts.
  • Responded promptly to customer complaints in a professional manner.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.

Inbound Administrator

Fliway Logistics
Auckland, New Zealand
11.2021 - 04.2022
  • Scheduled and coordinated both virtual and in-person meetings and events.
  • Managed the general email inbox and distributed correspondence accordingly.
  • Performed data entry tasks into computer databases from paper documents.
  • Managed data input and retrieval using Excel spreadsheets.
  • Compiled data from various sources to create comprehensive reports for management review
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Managed office supplies inventory and placed orders when necessary.

Bartender/Waitress

The Landing Restaurant and Bar
Auckland, New Zealand
01.2021 - 12.2021
  • Managed multiple tasks with adaptability and flexibility, providing excellent wait service and ensuring customer satisfaction.
  • Efficiently managed time and resources in a high energy setting, balancing multiple tasks and responsibilities to meet customer demands
  • Exhibited exceptional performance in high-energy hospitality settings.
  • Managed high volumes of cash transactions.
    Implemented measures to secure cash for slot machines.

Bartender

Lawrenson Group
Napier, New Zealand
08.2019 - 03.2021
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Thrived in fast-paced environments by efficiently adapting to changing customer demands and remaining composed during high-volume periods of activity.
  • Enforced responsible alcohol service in compliance with legal and safety standards.
  • Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
  • Collaborated with staff to maintain smooth operations during peak hours, fostering a positive team environment.

Education

Bachelor of Arts - Communications

The University of Auckland
Auckland, New Zealand
05-2024

Bachelor of Arts - Pacific Studies

The University of Auckland
Auckland, New Zealand
05-2024

Some College (No Degree) - NZQA New Zealand Qualifications Authority

Sacred Heart College
Hawkes Bay, New Zealand
11-2018

Skills

  • Project Management
  • Problem solving
  • Communication; verbal and written
  • Presentation Skills
  • Identifying and following trends
  • Photography and Videography
  • Video editing
  • Audience Engagement
  • Adobe Systems Software
  • Microsoft Office Software
  • Adaptability
  • Social Media
  • Ethical decision making
  • Positive attitude
  • Critical Thinking
  • Team player
  • Organizational skills

Languages

English
Native/ Bilingual
Samoan
Native/ Bilingual
Maori
Elementary

Affiliations

  • Design invitations, posters for family and friends events
  • Coordinating family events, including family reunions, celebrations, and gatherings, ensures smooth execution and creates memorable experiences.
  • Fitness: Gym, runs and walks. Completed half marathon in March 2024
  • Miss Samoa New Zealand 2024 Beauty Pageant First Runner Up

References

References available upon request.

Timeline

Banking Assistant

Kiwibank
11.2022 - 06.2024

Inbound Administrator

Fliway Logistics
11.2021 - 04.2022

Bartender/Waitress

The Landing Restaurant and Bar
01.2021 - 12.2021

Bartender

Lawrenson Group
08.2019 - 03.2021

Bachelor of Arts - Communications

The University of Auckland

Bachelor of Arts - Pacific Studies

The University of Auckland

Some College (No Degree) - NZQA New Zealand Qualifications Authority

Sacred Heart College
Stephanie Ah Lin