Stephanie Albanese
Airport West,Australia
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
15
15
years of professional experience
Work History
Account Management Supervisor
Specific Freight
11.2020 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Coordinated cross-functional teams to execute complex logistics projects on time and within budget.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Optimized distribution network by analyzing data and identifying opportunities for consolidation or expansion.
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Negotiated favorable rates with carriers to ensure competitive pricing for clients while maintaining company profit margins.
Account Manager
Specific Freight
02.2016 - 11.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
- Negotiated favourable rates with carriers to ensure competitive pricing for clients while maintaining company profit margins.
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
Customer Service Supervisor / Account Manager
Vanguard Logistics Services
11.2012 - 02.2016
- Training new and existing staff
- Running training sessions
- Continuously reviewing operational procedures and implementing new processes internally
- Managing an account base via email, phone and in person; processes including maintaining purchase order reports, sourcing competitive rates and tracking shipments
- Problems solving; finding ways to move shipments when there are unexpected delays, offering competitive pricing for alternative routes of transport and sourcing reliable storage solutions
- Liaising with overseas agents to arrange client's purchase orders
- Maintaining rate sheets and sourcing competitive rates
- Booking import/export air/sea shipments and following through from pick up to delivery
- Ensuring all customs paperwork is received and checked before handing over to the appropriate department
- Creating SOPs for new clients and maintain existing SOPs
Junior Sales Executive / Customer Service
UTi
10.2011 - 11.2012
- Finding new business by cold calling, phone calls and meetings
- Creating SOPs for new clients and implementing these procedures with the operations teams
- Managing existing clients
- Entering orders into EDI and managing PO reports, Co-coordinating shipments with overseas offices & agents,
- Managing rates sheets and souring new rates, Arranging import air and sea shipments
Customer Service Executive
Vanguard Logistics Services
07.2009 - 10.2011
- I started new in the industry in 2009 without any prior knowledge
- Within 3 months I was managing small accounts and before the first year was out, I was managing some of the Melbourne office's largest accounts.
Education
Secondary -
Strathmore Secondary College
01.2005
Skills
- Business Development
- Staff Management
- Data Analytics
- Shipment coordinating
- Import/export requirements knowledge
- Shipping coordination
- Customs Compliance
- Data Analytics
- Business Development
- Staff Development
- Cost Analysis
- Logistics Management
- Data Analytics
- Microsoft Excel export
- Business Development
- Staff Development
Timeline
Account Management Supervisor
Specific Freight
11.2020 - Current
Account Manager
Specific Freight
02.2016 - 11.2020
Customer Service Supervisor / Account Manager
Vanguard Logistics Services
11.2012 - 02.2016
Junior Sales Executive / Customer Service
UTi
10.2011 - 11.2012
Customer Service Executive
Vanguard Logistics Services
07.2009 - 10.2011
Secondary -
Strathmore Secondary College
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