Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Allen

Canberra,ACT

Summary

I consider myself to be a reliable Area Manager successful at operating in a high-volume, fast-paced environment. I am an empowering leader with superior communication and collaboration abilities demonstrated over the past 3yrs at Eaton House.


I understand the significance of embodying strong values and setting a positive example within an organisation. I am capable of demonstrating exceptional emotional intelligence to effectively lead a team, collaborate seamlessly with internal and external stakeholders, and personally evolve and grow.


I am committed to ensuring customers are provided with high quality support consistent with the principles and application of the NDIS Quality and Safeguarding Framework while inspiring a world committed to inclusion, respect and empowerment, where people with a disability live enriched and independent lives.

Overview

20
20
years of professional experience
1
1
Certification

Work History

ACT Area Manager

Eaton House
03.2021 - Current
  • Oversite and management of daily operations of the business.
  • Develop strong relationships with clients and stakeholders leading to increased customer satisfaction and repeat business.
  • Reviewing and implementing client support plans.
  • Data capture and collaborating with external stakeholders such as Support Coordinators and Behaviour Specialists.
  • Client guardian management and liaising.
  • Manage restrictive practices to reduce/eliminate and report to the NDIS Quality and Safeguards Commission and ACT Restrictive Intervention Data System (ACTRIDS).
  • Incident/hazard reporting and management.
  • Develop website and marketing materials and assist with targeted marketing.
  • Implementation and compliance of company policies and Procedure including regular internal audits.
  • Adherence to statutory and regulatory requirements including the understanding of the companies obligation under the NDIS Practice Standards and NDIS Code of Conduct.
  • Managing company audits undertaken by an approved quality auditor against the relevant NDIS Practice Standards.
  • Recruitment of staff including interviews and induction.
  • Ensure all workers are informed and understand the various individual plans of participants including behaviours and medication management.
  • Facilitate monthly team meetings and development of workers.
  • Support the learning and development needs of workers.
  • Managing staff competency, training and rolling out change, Including the monitoring of mandatory staff training certificates and licenses.
  • Increased team productivity by streamlining processes and implementing more efficient systems and necessary changes.
  • Roster and shift management including emergency management to ensure continuity of supports for Supported Independent Living clients and respite clients.

Senior Instructing Officer

Comcare
07.2016 - 03.2021


  • Litigation related to worker’s compensation claims.
  • Maintain strict adherence to industry regulations, minimizing risk exposure for the organisation.
  • Advocate the organisations position in litigation and work to improve claims management through lessons learned.
  • Reports to the Assistant Director (Administrative Appeals Tribunal) and assist with the supervision, development and guidance of other team members.
  • Liaise with the Reconsideration's and Appeals team responsible for the statutory reconsideration of claims decisions.
  • Contribute to and manage a range of reconsideration's including engagement with injured employees, employers and medical providers.
  • Understanding of the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).
  • Quality assurance of reviewable decisions for areas of experience and ensuring consistency of reviewable decisions.
  • Managing own workload, assisting other Senior Reconsideration Officers while offering guidance through sharing expertise.

Claims Review Officer

Comcare
07.2010 - 07.2016
  • Providing information to clients about insurance products and services.
  • Reviewing client circumstances to ensure the appropriate type and level of coverage is provided.
  • Documenting information about clients, claims and policies.
  • Interviewing clients to determine the accuracy of information submitted in claims.
  • Explaining details, risks, benefits and costs of insurance to clients.
  • Managing and monitoring insurance claims to ensure the correct outcomes for clients, insurers and other related parties.
  • Establishing and maintaining relationships with clients.
  • Identifying and managing exposure to risk.
  • Requesting specific information about claims, such as accident logs, medical records or bills.

Claims Service Officer

BUPA
02.2004 - 07.2010
  • Invoicing assessment and processing for payment
  • Enquiry Support
  • Management of queue work and responding to emails
  • Actively participating as a team player to strive towards the overall performance of the Invoicing team
  • Accountability for your scorecard and its deliverables
  • Attending and participating in team meetings, coaching sessions, training and one on ones

Education

Certificate IV In Disability -

Shafston International College
Online
07.2024

Higher School Certificate -

Yass High School
Yass, NSW
09.2003

Skills

  • Operations Management
  • Supply Chain Management
  • Business Development and Planning
  • Relationship Building and Management
  • Systems and Software Expertise
  • Database Management
  • Staff Management
  • Territory Management
  • Quality Assurance
  • Employee Scheduling
  • Performance Management
  • Team Development
  • Staff Scheduling
  • Staff Training
  • Operations
  • Recruitment and Hiring
  • Goals and Performance
  • Staff Development
  • Team Leadership
  • Project Management
  • Time Management
  • Strategic Planning
  • Change Management
  • Organizational Skills
  • Problem Solving
  • Regulatory Compliance
  • Conflict Resolution
  • Leadership Development
  • Consulting

Certification

  • ACT Drivers Licence
  • NDIS Worker Check
  • WWVP
  • First Aid and CPR
  • Cert IV in Disability - currently completing
  • NDIS Internal Audit Ceertificate
  • Professional Boundaries for Support Workers certificate
  • Medication and PRG feeding certificate
  • Response to Medical Emergencies Certificate
  • Introduction to Restrictive Practice Certificate
  • Waste Management Certificate
  • Covid Vaccination Certificate

Timeline

ACT Area Manager

Eaton House
03.2021 - Current

Senior Instructing Officer

Comcare
07.2016 - 03.2021

Claims Review Officer

Comcare
07.2010 - 07.2016

Claims Service Officer

BUPA
02.2004 - 07.2010

Certificate IV In Disability -

Shafston International College

Higher School Certificate -

Yass High School

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Stephanie Allen