Stephanie Anderson
Greenbank,QLD
Overview
12
12
years of professional experience
Work History
SALES ADMINISTRATOR/ COMPLIANCE ADMINISTRATOR/ SERVICE COORDINATOR
FIREBOAR
01.2023 - 01.2024
- Assisting account managers with clientele & coordinating
- Pulling reports & customising reports for VIP clientele
- Tracking wins/losses
- Allocating quote leads & setting up folders
- Liaising with clientele regarding their properties
- Sending requested documentation to QFES/Clientele
- Working with the team on tenders and quotations
- Quoting properties with information collected by the account managers
- Covering the backlog for the account managers
- Covering backlog for other coordinators
- Covering backlog for compliance manager
- Assisting clientele when account managers were unavailable
- Following up clientele queries
- Liaising with the internal team to make sure services were aligned correctly
- Uploading reports to different portals to prove compliance
- Following up outstanding quotes
- Co-ordinating technician’s calendars
- Contacting clientele for property access/ approval for site visits
- Liaising with other departments to align servicing/repairs
- Input into Firemate and updating information in the database
- Making sure any non-compliance is quoted or resolved in a timely manner
- Sending out compliance emails to clientele and alerting them to any issues
- Daily contact with clientele, account managers & technicians
- Collecting & correlating timesheets to jobs / vehicle tracking
- Implementing better practices for smoother flowing quoting processes
- Phone overflow for receptionist, transferring to correct departments
- Collecting service documentation from subcontractors
- Assigning jobs to the correct qualified technicians
- Learning and implementing fire safety practices
- Working with a diverse group of people & companies
- Tracking New & Terminated properties
- Along with much more.
SALES SPECIALIST
RIOT SOLUTIONS
08.2021 - 01.2023
- Co-ordinating and liaising with venders & suppliers for a quotation for specific items
- Finding the most competitive price for the client
- Sourcing suppliers for special orders
- Chasing delivery & ETA timing
- Contract renewal and quoting in CRM system
- Administration of IAsset database to align with Workflow Max, Xero & SharePoint systems
- International and National deal registrations with suppliers
- General Administration and reception duties, including but not limited to answering the door, organising coffee/teas and food for meetings
- File management, currently all electronic
- Client follow-up and negotiations regarding quotations and items
- Internal sales and sales support, working with the sales team for the best outcome for the customer
- Lead chasing for sales team and suppliers
- Understanding different cyber-security and professional services offered to clients
- Monitor shared inbox and actioning requested jobs
- Working with a diverse group of staff from IT Graduates, network Engineers to sales staff & CEO’s
- Handled big multi-million-dollar quotes and companies, From government, universities to small family businesses
- High discretion and privacy of customers.
WORKSHOP CO-ORDINATOR
CROWN FORKLIFTS
12.2019 - 08.2021
- Coordinate the scheduling of the daily workload and liaise with Workshop Manager on any priority units
- Ensure all units in workshop are monitored daily and a report of the unit’s progression given to the service team
- In liaison with the Workshop Manager convey advice first up weekly to FSM and CSR on status of customer units as compared to agreed/ required finish dates and times
- In the Workshop Manager's absence support the Team Leaders to assign jobs to technicians when required
- Monitor, document and assess non-productive hours to budget requirements with the Workshop Manager
- Provide advice/ tracking to ensure all retail, sales, fleet and rental units are within budgeted requirements / hours allocated
- Document quotations for the Workshop Manager to seek additional work approval as needed before such work is started
- Co-ordinate the scheduling of work to be completed in the workshop in conjunction with the Workshop Manager
- Document job card information on green tag of units prior to delivery to increase customer satisfaction, backstop
- Audit the PD checklist is complete
- Generate and maintain tooling and workshop supplies purchases records
- Assist workshop flow to ensure preplanning all parts are in stock or ordered for units in workshop
- Assist spare parts when required to assist in job completion
- Communicate and provide feedback to the Workshop Manager, and when requested to the Service Operations Manager, on the progress of units in the workshop and general business
- Ensure service job cards are filled in correctly by technicians
- Ensure constant flow of service job cards
- Ensure all open job cards are handed in for month end WIP.
FLEET ADMINISTRATOR
PALFINGER AUSTRALIA
08.2015 - 12.2019
- Provide professional and up-to-date service standards to clientele along with nationwide service partners
- Clientele Liaising & Coordinating
- Managing service requests and delegating service partners
- Database upkeep in National database
- Invoicing service partners and clientele
- Assist drivers in bookings and emergency repairs
- Opening service/repair jobs for in house workshop & internal Invoicing
- Implementing new legislation laws for Cranes & tailgates
- Assist drivers in bookings and emergency repairs.
01.2012 - 01.2015
- Day to Day reception including but not limited to customer service enquiries, administration duties and meeting planning
- Answering calls and directing to correct department
- Greeting guests and assisting with sign-in requirements
- CRM data entry
- Filing & Scanning
- Ordering supplies for meetings
- Retail work prior to Palfinger as a permanent 2IC in a busy.
Skills
- Data Entry
- Accounts
- Administration
- Highly Organised
- Quoting & Procurement
- Co-ordination
- Customer Service
- Fire Compliance
- Sales Support
- Report Generation
- CRM Software
- Client Relationship Management
- Opening and closing procedures
- Processing payments
- Account Servicing
Aboutme - Hobbies
- Camping
- Reading
- Hiking
- Puzzles
- Animals
- Food & Drink
References
- Nathan Anning, Gough Transport Solutions State Manager - QLD, 0458 497 579
- James Brant, Riot Solutions Government Contracts, 0402 160 510
Timeline
SALES ADMINISTRATOR/ COMPLIANCE ADMINISTRATOR/ SERVICE COORDINATOR
FIREBOAR
01.2023 - 01.2024
SALES SPECIALIST
RIOT SOLUTIONS
08.2021 - 01.2023
WORKSHOP CO-ORDINATOR
CROWN FORKLIFTS
12.2019 - 08.2021
FLEET ADMINISTRATOR
PALFINGER AUSTRALIA
08.2015 - 12.2019
01.2012 - 01.2015
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