Stephanie Anderson
Cummins
Summary
Professional service leader with strong focus on team collaboration and achieving results. I have a proven track record of exceeding job expectations, and as a result, I have been rewarded with further job opportunities and responsibilities. I pride myself in my ability to learn and adapt quickly, and to work to a high standard at all times. I hold a great desire to grow and develop my working career, and am very interested in further study options.
Skilled in problem-solving, customer relations, and process optimisation. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Manager - Eyre Peninsula
Emmett's Pty Ltd
01.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Service Coordinator Eyre Peninsula
Pringles Crouch
07.2021 - 01.2022
Service Manager (Acting)
Pringles Crouch
02.2019 - 07.2021
Service Administrator
Pringles Crouch – Cummins
10.2015 - 02.2019
- Processing of timesheets/leave requests and assistance to payroll.
- Management of staff and service related administration.
- Manage Inspection programs and liaise with customer’s regarding quotes etc.
- Preparation of insurance and warranty claims.
- Preparing customer invoices and customer account reconciliation.
- Processing and management of debtor and creditor accounts.
- Prepare and submit warranty claims, damage claims and short ship claims.
- Liaise with John Deere Territory Customer Services Manager and other relevant John Deere staff to ensure customer satisfaction and machine expectations are met.
- Prepare special allowance claims in accordance to John Deere TCSM criteria and follow up where required.
- Manage plant assessor reporting and accuracy.
- Ensure company compliance according to DECD, CFS, John Deere and Arctick conditions.
- Liaise and report to John Deere, DECD and CFS representatives where required.
- Preparation of insurance quotes, and inspection Program quotes.
- Enter CCMS enquiries for technical assistance and CCMS notifications for warranty purposes.
- Part ordering, particularly Inspection programs, PIP’s and internal work orders.
- Ensure parts available for work scheduled.
- Plan work in progress to give maximum opportunity for best buy programs.
- Assist staff and technicians with trouble shooting on IT systems/hardware and software.
- Scheduling technicians according to customer requirements and part availability.
- Manage work in progress levels and resource booking.
- Manage monthly/yearly budget requirements.
- Manage and monitor daily productivity and efficiency levels of Technicians.
- Manage SVAP alerts, expert alerts and ensure JD link data accuracy.
- Schedule and organise technician training and other administration tasks (John Deere Training, Trade school, Licensing and other).
- Utilise and research MST times and previous work to ensure accurate customer invoicing, quoting and warranty claiming.
Credit Officer
Harris Scarfe Pty Ltd
06.2001 - 01.2004
- Company Overview: Level 5 420 St Kilda Rd (Kings Way), Melbourne VIC 3004 (Previously located at 76 Grenfell Street, Adelaide, SA 5000)
- Staff training/management
- Management of New Accounts Department
- Debt Recovery
- Credit/Background Checks
- Approval / Refusal of Customer Credit Accounts
- Account Reconciliation
- Customer Service
- Data Entry
- Provide Evidence for Bankruptcy Claims
- Use of In-House Computer Systems
- General Ledger Maintenance
- Assisting Staff with Customer Queries
Clerk
Harris Scarfe Pty Ltd
12.2000 - 06.2001
- Company Overview: General Office
- Assisting Customers with Credit Applications
- Lay-by Purchasing
- Customer Orders
- Sales Auditing/Balancing Registers
- Daily banking
- Account Payments
- Cash Collections
- Answering Phones
- Assisting Customers with Queries
Office Clerk
Harris Scarfe Pty Ltd
04.2000 - 12.2000
- Company Overview: Head Office
- Administration
- Assisting Executive Staff
- Stock Control & Pricing
- Data Entry
- Control of Purchase Orders for Store Maintenance
- Mail Handling
- Drafting Letters
- Use of Invoicing Systems
- Processing and checking invoices for payment
- Ledger Maintenance and Balancing Accounts
- Payment of Accounts
Education
Accounting, General Mathematics, Legal Studies, Music, English, Australian Studies, Biology, Fashion Design, Music Studies
Reynella East Secondary School
01.1999
Ancient Studies, Australian studies, English, Food & Hospitality, Music Studies, Pure Mathematics
Brighton Secondary School
01.1998
New Leader Management Course
Australian Institute of Management
Adelaide, SA05-2023
Resilience Mental Health First Aid
Hello Driven
Adelaide, SA08-2025
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Customer service management
- Workflow management
- Team collaboration and leadership
- KPI monitoring
- Service scheduling
- Staff motivation
- Policy and procedure enforcement
- Staff management
- Continuous improvement
Certification
- C class driver’s license.
- Forklift license
- Responsible Service of Alcohol Nov 2009
- Provide first aid
- Customer Service Training 1998
- Committee Management Course 1998
- Recruiting, Retaining and Managing Volunteers Course 1998
Timeline
Service Manager - Eyre Peninsula
Emmett's Pty Ltd
01.2022 - Current
Service Coordinator Eyre Peninsula
Pringles Crouch
07.2021 - 01.2022
Service Manager (Acting)
Pringles Crouch
02.2019 - 07.2021
Service Administrator
Pringles Crouch – Cummins
10.2015 - 02.2019
Credit Officer
Harris Scarfe Pty Ltd
06.2001 - 01.2004
Clerk
Harris Scarfe Pty Ltd
12.2000 - 06.2001
Office Clerk
Harris Scarfe Pty Ltd
04.2000 - 12.2000
Ancient Studies, Australian studies, English, Food & Hospitality, Music Studies, Pure Mathematics
Brighton Secondary School
Accounting, General Mathematics, Legal Studies, Music, English, Australian Studies, Biology, Fashion Design, Music Studies
Reynella East Secondary School
New Leader Management Course
Australian Institute of Management
Resilience Mental Health First Aid
Hello Driven
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