Stephanie Angus
Highton,VIC
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement. Payroll, Invoicing, creating purchase Orders. Preparation of Reports, Proof reading of Board Papers using strong attention to detail. Substantial experience working to tight deadlines.
Strong experience handling queries, complaints using an empathetic manner. Communicating with clients via telephone, in person and via email.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
25
25
years of professional experience
Work History
Administrator
Vossloh
Lara - Temp Position , VIC
01.2025 - Current
- Assisting Clients via email and telephone
- Invoicing
- Raising Purchase Orders
- Payroll
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Training of Office Administrator
- Effective time management strategies for daily tasks.
- Production
- Safety checks
- Site Stock Takes
- Creating Weekly and Monthly Reports
- Creating Dispatch Orders
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Administrator/Customer Service
Steamatic
Grovedale - Temp Position
03.2024 - 09.2024
- Answered high volume of incoming calls and emails from customers in a timely manner.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns with a empathetic manner.
- Managed complex scheduling tasks such as arranging appointments to specified timeframes.
- Creating daily reports
- Invoicing
- Updated customer service database with new information, address changes and contact details.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
Administrator
Midway Limited
01.2023 - 01.2024
- Answering calls
- Greeting Visitors, Clients and Directors
- Ordering Catering for Business Meetings
- Preparing Board Papers
- Handling expenses
- Arranging meetings
- Arranging Conferences
- Booking Travel and Accommodation
- Diary Management
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Reason for leaving: Relocation
Administrator
Sue Ryder
02.2019 - 11.2022
- Answering calls
- Greeting Families
- Managing Rota, Liaising with employment agencies to recruit staff
- Finance, spreadsheets and general Admin duties
Receptionist/Administrator
Jack Hodgson Consultants Australia
02.2016 - 01.2019
- Duties – Answering calls on behalf of Engineers and Director
- Creating Invoices in MYOB Accounts System
- Booking site Inspections
- Sending Fee Proposals to potential clients
- Covering for Office Manager as and when required
- Handling customer queries and complaints
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained personnel records and updated internal databases to support document management.
Full Time Mum
Full time Mum
05.2011 - 01.2016
Technical Assistant
SHELL UK Ltd.
01.2005 - 04.2011
- Reading, marking up and amending technical drawings using AutoCAD
- Compiling work packs, updating files, creating technical reports, training of new starts, general admin support for the engineering department
- Answered calls/queries
Document Control/Administration
05.2010 - 03.2011
- Prepared project documentation
- Issued documents & drawings in a controlled manner & within agreed timescale
- Compilation of work packs
- Produce prints & photocopies as and when required by project personnel
- Scanning of documents that require electronic file, answering calls, general admin duties
- Temp Contract through employment agency
Human Resources Administrator
HAVELOCK EUROPA Ltd
04.2010 - 05.2010
- Requesting/completing references
- Dealing with general enquiries
- Opening Mail
- Attending meetings as and when required
- Updating files
- Compiling Packs
- Dealing with Invoices
- General Admin duties as and when required
- Temp Contract through employment agency
Project Secretary
STOLT OFFSHORE Ltd.
09.2003 - 01.2005
- Data input, compiling work packs, typing of all letters, reports and such like, answering calls on behalf of the team, collecting visitors from reception area, booking travel and accommodation as and when required, ordering stationary, data input
- May-September – Time spent traveling overseas
Technical Assistant
LLOYDS REGISTER
02.2002 - 02.2003
- Arranged travel and accommodation as and when required, data input to excel, typing of all correspondence, generating workbooks/packs from work scopes supplied by Engineers, Data collection, data analysis and data presentation.
Project Co-ordinator
OILTOOLS (Europe) Limited
05.2001 - 01.2002
- Generating and formatting final documentation packages for the project:
- - Technical Manuals (Op & Maint)
- - Procedures Data Books (Procedures)
- - Equipment Specific Manuals
- Generating survey reports for Engineers
- Collating and printing survey/hook-up and equipment photographs
- Logging all project related disks
- Keeping an up to date detailed costing list for existing jobs - from yellow copies of purchase archiving
- Responsible for ensuring engineers follow the company procedures in place
- Responsible for any constructive changes in the up-rev of projects
Administrator
HALLIBURTON BROWN AND ROOT
11.2000 - 05.2001
- Raising, entering and archiving offshore work orders, defect notifications, change requests & maintenance work order data to be incorporated into SAP R3
- Providing support to the onshore technical coordinators, onshore support engineers and offshore maintenance administration
- Using SAP R3 and other software for data collection, analysis, updating and reporting within the offshore Maintenance Management System
- Reading engineering drawings to help gather and manipulate mechanical, electrical and instrument data
- Utilizing MS Excel and Access to build the structured equipment hierarchy and develop the maintenance build in preparation of uploading into the Maintenance Management System (SAP R3)
- Issuing strategies, issuing drawings, document request
- Raising Defect Notifications on SAP, raise notification against planned work orders, update14 day plans from offshore daily, inputting RTF files into SAP, deal with change request and work orders, raising corrective work orders from a defect notification from offshore
Education
High School Diploma -
BANKHEAD ACADEMY
SCOTLAND08-1992
Skills
- Microsoft Office Suite
- Document management
- Data confidentiality
- Attention to detail
- Schedule coordination
- Work planning
- Customer service
- Invoice processing
- Payroll administration
- Inventory management
- Report generation
- Event coordination
- Travel coordination
- AutoCAD software
References
- Can be obtained on request
Timeline
Administrator
Vossloh
01.2025 - Current
Administrator/Customer Service
Steamatic
03.2024 - 09.2024
Administrator
Midway Limited
01.2023 - 01.2024
Administrator
Sue Ryder
02.2019 - 11.2022
Receptionist/Administrator
Jack Hodgson Consultants Australia
02.2016 - 01.2019
Full Time Mum
Full time Mum
05.2011 - 01.2016
Document Control/Administration
05.2010 - 03.2011
Human Resources Administrator
HAVELOCK EUROPA Ltd
04.2010 - 05.2010
Technical Assistant
SHELL UK Ltd.
01.2005 - 04.2011
Project Secretary
STOLT OFFSHORE Ltd.
09.2003 - 01.2005
Technical Assistant
LLOYDS REGISTER
02.2002 - 02.2003
Project Co-ordinator
OILTOOLS (Europe) Limited
05.2001 - 01.2002
Administrator
HALLIBURTON BROWN AND ROOT
11.2000 - 05.2001
High School Diploma -
BANKHEAD ACADEMY
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