Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Arnold

Heathmont,Victoria

Summary

Driven team leader with experience managing all aspects of daily store operations. Skilled in developing and maintaining strong relationships with customers, employees and corporate staff. Expert in managing profit, staff training and daily operational KPI's. Experienced in staff scheduling, inventory management, and employee onboarding. Committed to creating a positive environment for all customers and staff to drive sales growth and profitability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Aldi
Balwyn North, Victoria
09.2023 - Current
  • Manage the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervise a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Assist in the minimisation of stock losses by undertaking daily inventory processes, managing internal and external theft, and store damage
  • Ensure all controls, policies, procedures and guidelines are followed
  • Providing customers with a high level of customer service by adapting to individual needs
  • Maximising product availability by replenishing off shows and inventory opportunities

Restaurant Manager

McDonald's
Bayswater North, Victoria
10.2022 - 09.2023
  • Verification of daily restaurant food safety compliance
  • Follows up on restaurant maintenance and repairs
  • Ensure staff work in adherence with company safety and security policies and procedures
  • Succession planning and execution for business success
  • Ensures 100% adherence of all legislative people minimums
  • Management of profit and loss through effective sales growth, scheduling and inventory management.

Assistant Restaurant Manager

McDonald's
Bayswater North, Victoria
06.2022 - 10.2022
  • Offered direct support to the Restaurant Manager to deliver optimum results in daily operations, people, and restaurant profitability
  • Set and followed up with daily operational KPI's
  • Coached junior managers into shift manager and department manager roles.

Department Manager

Bayswater North
Bayswater North, Victoria
09.2021 - 06.2022
  • Solely responsible for each department within the restaurant
  • Crew scheduling
  • Inventory management
  • Crew hiring and training.

Shift Manager

McDonald's
Bayswater North, Victoria
02.2021 - 09.2021
  • Led shifts within the restaurant to delivery a high quality service to customers
  • Coached staff on shift
  • Adhered to safety and security procedures
  • Completion of daily food safety
  • Balanced cash drawers
  • Cross-trained in all areas of the restaurant.

Crew Coach

McDonald's
Bayswater North, Victoria
12.2018 - 02.2021
  • Trained new staff on safety, security, and respectful workplace policies
  • Trained staff on correct procedures when serving customers, preparing food and cleaning the restaurant
  • Delivered feedback to new staff
  • Led the crew base with correct appearance and procedures every shift.

Crew

Bayswater North
Bayswater North, Victoria
02.2018 - 12.2018
  • Followed all safety and security procedures to reduce risks
  • Served customers and provided an optimal experience
  • Followed restaurant cleaning schedules and procedures
  • Prepared food whilst practicing safe food handling.

Education

VCE -

Ringwood Secondary College

Bachelor of Business -

Griffith University
Gold Coast, QLD

Skills

  • Profit And Loss Management
  • Customer Service
  • Staff Training And Development
  • Food Preparation And Safety
  • Ability To Work Under Pressure
  • Adaptable To Change

Certification

  • Responsible Service of Alcohol
  • Food Safety Supervision

Timeline

Assistant Store Manager

Aldi
09.2023 - Current

Restaurant Manager

McDonald's
10.2022 - 09.2023

Assistant Restaurant Manager

McDonald's
06.2022 - 10.2022

Department Manager

Bayswater North
09.2021 - 06.2022

Shift Manager

McDonald's
02.2021 - 09.2021

Crew Coach

McDonald's
12.2018 - 02.2021

Crew

Bayswater North
02.2018 - 12.2018

VCE -

Ringwood Secondary College

Bachelor of Business -

Griffith University

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Stephanie Arnold