Stephanie Barbanti

• Maintain meticulous records of all property transactions, including leases, renewals, and terminations.
• Negotiate agreements and arrangements between Renters and Rental Providers to find a happy medium and middle ground between both parties.
• Prepare case files for VCAT, present cases to VCAT & represent stakeholders.
• Understand the legislation related to the industry & follow all relevant codes of conduct, Estate Agent Act & Residential Tenancies Act.
• Continual training and study to ensure that accurate and current knowledge of legislation and legislative changes are met.
• Implementing legislative changes into the business and training staff on these new changes and rules.
• Achieving positive and increasing rental returns for stakeholders by the way of understanding and following market trends to properly & legally increase income and revenue for both the business and Rental Providers.
• Reduced vacancy rates by implementing effective marketing strategies to attract quality Renters.
• Conducted regular property inspections to ensure compliance with safety regulations and company standards.
• Learning and adapting to new programs to support portfolio management. Current use and knowledge of the following programs; Property Me, Ailo, REA, VCAT online, RTBA online, Canva, Microsoft word, excel, powerpoint, Adobe, Docusign, Inspection Express.
• Improved overall operational efficiency by implementing new software solutions for work order management and communication purposes.
• Assisted in the acquisition process for new properties, conducting thorough due diligence investigations.
• Communicated effectively with owners, residents, and on-site associates.
• Kept properties in compliance with local, state, and federal regulations.
• Involvement in the following day to day tasks; negotiating rent increases and implementing them. completing lease renewals, new lease agreements, overseeing potential rental applications, assisting Rental Providers in selecting an appropriate renter candidate to occupy their investment based on sound evidence and factual information, completing routine inspections, entry condition reports, exit reports & negotiating bond refunds or applications to VCAT in the event of a bond dispute.

• Starting out this position as a Junior Property Manager assisting the Senior Managers. Worked up to a Property Manager managing end to end portfolio of 200 properties. Continuing to grow and develop my real estate skills and knowledge to become a Senior Property Manager and then Head of Department.
• Oversee the department and ensure all operations are running smoothly, clients are content, stakeholders are properly informed of their investment status & staff are working effectively and have the supports and education they required to work to the best of their abilities.
• Speaking frequently with Rental Providers to ensure they are happy and content with the service they are receiving and problem solve for any clients that enquiries, issues, grievances.
• Supporting staff in their liaisons with Renters and Rental providers. Problem solving, education and ongoing training on legislative requirements.
• Involvement in day to day activities including but not limited to; negotiating and preparing lease agreements, condition reports, routine inspection reports, advertising properties to the current market, preparing market trend forecasts to assist in rental rate determinations, coordinating maintenance, conducting final inspections and arranging the refund or deduction of costs from a paid bond, access for authorised people and overall problem solving and dispute resolutions.
• Hosting weekly department meeting and monthly whole staff meetings to keep up to date with the needs and requirements of staff & ensure the working environment is positive, safe & prosperous for all.
• Overseeing a portfolio of 600 properties and maintaining the health status of each managed property as well as the portfolio as a whole.
• Experience working with and alongside a virtual assistance offshore.
• Meeting legislative requirements as bound by industry legislation such as Estate Agents Act and Residential Tenancies Act.
• Preparing case files for VCAT. Presenting at VCAT and representing stakeholders.
• Generating new business leads. Meeting with potential new Investors, preparing and presenting an appraisal and securing new business arrangements.
• Supports to the business Directors. Involvement in the creation of the annual business plans and forecasts. Attending Directorship meetings and assisting with assigned tasks with the running of the operational side of the business. Understanding he business' financial requirements and key performance indicators that are to be met to sustain a profitable and successful business. Assisting the Directors in setting and meeting these goals.
• Experience and knowledge with use of the following programs:

- Property Me

- Ailo

- realestate.com.au (admin portal)

- Inspection Express

- Docusign

- Outlook

- Gmail

- Canva

- Rex

- VCAT online

- RTBA online

- word programs (excel, word, powerpoint etc..)

• Casual employment during high school education at Target Epping
• Tidying up merchandise & keeping my designated area clean
• Unpacking delivered stock & re-stocking products on shelves
• Serving customers on registers when required or requested
• Understanding & familiarising myself with the merchandise in my sector in order to assist with customer enquiries
• Changing and updating ticket prices in accordance with sales and promotions
• Being aware of sales and promotions happening to be able to assist customers with enquiries
• Following instruction of senior members, department & store managers.