Stephanie Barkoczy
Bondi Beach,NSW
Summary
In both my professional and personal endeavours, I embrace a steadfast ethos; to gain value from every experience and endeavour, dedicating myself to mastering it to the best of my abilities. I approach each day with a commitment to infuse positivity and enthusiasm into every task I undertake. Throughout my career, I've demonstrated a knack for swiftly acquiring the skills necessary for success in diverse roles. Continual improvement and streamlining processes are ingrained in my work ethic, and I thrive on being a proactive contributor, always seeking opportunities to lend a helping hand and make meaningful contributions :)
Overview
6
6
years of professional experience
Work History
Store Manager
Elite Supplements
07.2021 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted in recruiting, hiring and training of team members.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Secretary
Golden Touch Photography
09.2020 - 03.2021
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Team Member
Ally Fashion
08.2019 - 02.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Maintained productive, efficient approach to all tasks.
Gym Receptionist
Broadway Gym
06.2019 - 07.2019
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
Customer Service/Sales Representative
Hollard Insurance
03.2018 - 03.2019
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Assisted in the development of new sales strategies, resulting in increased conversion rates among potential buyers.
Education
Diploma - Remedial Massage Therapy
TAFE
Randwick07.2025
Diploma - Health Science
Endeavour College of Natural Health
Haymarket, NSW11.2022
Diploma - Games Design
JMC Academy
Ultimo, NSW11.2021
Certificate IV - Real Estate Practice
TAFE
Liverpool06.2019
High School Diploma -
All Saints Catholic College
Liverpool, NSW12.2016
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Sales
Timeline
Store Manager
Elite Supplements
07.2021 - 05.2024
Secretary
Golden Touch Photography
09.2020 - 03.2021
Team Member
Ally Fashion
08.2019 - 02.2020
Gym Receptionist
Broadway Gym
06.2019 - 07.2019
Customer Service/Sales Representative
Hollard Insurance
03.2018 - 03.2019
Diploma - Remedial Massage Therapy
TAFE
Diploma - Health Science
Endeavour College of Natural Health
Diploma - Games Design
JMC Academy
Certificate IV - Real Estate Practice
TAFE
High School Diploma -
All Saints Catholic College
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