Stephanie Battani
Sydney
Summary
Results-driven Account Manager with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Account Manager – Commercial Department
Vitex Pharmaceuticals
10.2023 - Current
- Serve as primary liaison between clients and internal teams, ensuring clear communication and timely delivery of market-ready solutions.
- Manage order processing, pricing checks, and forecasting to track YoY growth trends.
- Prepare COGS and provide competitive quotes aligned with client and business targets.
- Coordinate cross-functional collaboration (R&D, Procurement, Quality, Operations) to meet project goals.
- Monitor KPIs and provide regular VIP updates to drive client satisfaction and continuous improvement.
Printed Material Specialist – Quality Department
Vitex Pharmaceuticals
11.2022 - 09.2023
- Oversaw quality control for printed packaging materials, ensuring accuracy and compliance.
- Resolved vendor issues, approved proofs, and led corrective actions.
- Trained staff and supported coordination between production, quality, and procurement teams.
Document Control Officer – Quality Department
Vitex Pharmaceuticals
02.2022 - 11.2022
- Managed product and material specifications and maintained quality documentation.
- Coordinated testing of raw materials and finished goods, analysing results and supporting corrective actions.
- Ensured regulatory compliance and documentation accuracy.
Sales Assistant
Sundown Landscape Supplies
09.2020 - 11.2022
- Assisted customers with product selection and processed in-store and phone orders.
- Scheduled deliveries and coordinated with drivers and warehouse staff.
- Managed payments and maintained accurate sales and delivery records.
- Resolved delivery issues promptly to ensure customer satisfaction.
- Monitored inventory levels and supported restocking.
Education
Bachelor of Medical Sciences - Medicinal Chemistry
Macquarie University
06.2022
Skills
- Client Relationship Management
- Sales & Order Processing
- Project Coordination
- Communication & Negotiation
- Problem Solving
- Time Management
- Microsoft Office (Excel, Word, PowerPoint, Outlook and Teams)
- English - Native & Arabic - Native
- Account management
- Relationship building
- Project management
- Revenue generation
Awards
Marketing Award 2024 — Recognised for outstanding performance, client relationship management, and contributions to the Commercial Department's revenue growth initiatives.
Languages
Arabic
Native or Bilingual
Timeline
Account Manager – Commercial Department
Vitex Pharmaceuticals
10.2023 - Current
Printed Material Specialist – Quality Department
Vitex Pharmaceuticals
11.2022 - 09.2023
Document Control Officer – Quality Department
Vitex Pharmaceuticals
02.2022 - 11.2022
Sales Assistant
Sundown Landscape Supplies
09.2020 - 11.2022
Bachelor of Medical Sciences - Medicinal Chemistry
Macquarie University