Stephanie Bishop
Sunshine Coast,QLD
Summary
I am an enthusiastic and dedicated professional with extensive experience in the sporting and fitness industry. I have proven ability to deliver high quality service, foster strong customer/member relationships and contribute positively to team environments. Known for a strong work ethic, I have a proactive approach to learning and growth. I am always eager to take on new challenges and continuously develop skills to support both personal and organisational success
Overview
22
22
years of professional experience
Work History
Homemaker
Stay at Home Mum
01.2015 - Current
- Proud Stay at Home Mum to two sons aged 5 and 10
Casual Weekend Retail Assistant
Spendless Shoes
Bribie Island, QLD
05.2018 - 10.2019
- Provided high-quality customer service
- Merchandising of stock, as outlined by head office
- Conducted stock takes to maintain accurate inventory records
- Cash management reconciliation
- Opened and closed the store independently
Administration, Receptionist and Membership Sales
Snap Fitness Platinum
Buranda, QLD
05.2013 - 05.2015
- Welcome and assist members upon arrival while addressing all inquiries
- Daily management of membership payments
- Daily promotional outreach around the local community to attract new members
- Signing up new members and achieving daily and monthly targets individually and as a team
- Developing creative strategies for lead generation and prospecting, including holding signs along busy Ipswich Road, Woolloongabba alone
- Successfully organised a "Member Appreciation Day" with a total of 13 memberships sold that day
Receptionist
Fitness First
Sydney, NSW
02.2010 - 03.2013
- Meet, greet and build rapport with new and existing members upon arrival
- Handling customer enquiries and feedback at first point of contact
- Answering billing enquiries whilst recovering active debt payments
- Ensuring a high level of cleanliness is set throughout the business
- Effective training and development of team members in policies and procedures
- Ordering, monitoring and stocktake of stock levels of the food, beverage and retail department
- Processing daily cash/EFTPOS transactions and monitoring any discrepancies that may occur
- Helped organise Family Fun Days with the help of the Membership and Personal Training departments
Trainee Membership Representative/Receptionist
Brisbane Lions AFL Football Club
Brisbane , QLD
11.2008 - 01.2010
- Provided professional assistance to members of the phone and in person with any enquiries they may have with their membership or with the Brisbane Lions in general
- Processed new memberships and yearly renewals efficiently
- Working on game days to assist with any enquiries and requests from members
Volunteer Sports Trainer
Brisbane Lions AFL Football Club
Brisbane , QLD
11.2008 - 01.2010
- Attended training sessions and game days weekly to provide assistance to the Medical Department on field
- Provided massage to the Brisbane Lions after a match or training sessions
- Provided my assistance strapping player's ankles pre-training and pre-matches
Corporate Lift Attendant (Game Days Only)
Suncorp Stadium
Brisbane , QLD
07.2008 - 06.2009
- Ushering Football Players, Coaching Staff and patron to their corporate suites and ensuring it all runs smoothly and efficiently within a time limit
Accounting Secretary/Receptionist
Kennedy McLaughlin and Associates
Brisbane , QLD
08.2007 - 11.2008
- Reception duties: greeting clients, organising the Partner's diaries for the day and setting up meeting rooms
- Efficient in using MYOB and Viztopia programs
- Inputting of Tax Returns, BAS and IAS Statements for clients
- Training new staff members
- Assisted the Partners with any concerns
Check Out Operator (After School Job)
IGA Supermarket
Bribie Island, QLD
01.2003 - 08.2007
- Provided high quality customer service
- Stacking shelves
- Assisted with customer enquiries
- Conducted stock takes to maintain accurate inventory levels
Education
High School Diploma -
Bribie Island State High School
Bribie Island, QLD10-2005
Certificate 111 in Business Administration -
AFL Sports Ready
Brisbane, QLDLeague First Aid - Expiry 04/04/2027 -
NRL
CPR - Expiry 04/04/2025 -
NRL
Dual Diploma in Sports Management And Leadership -
Brisbane Broncos Sports Business Institute
Brisbane, QLDSkills
- Customer service
- Cash management
- Inventory management
- Membership sales
- Promotional outreach
- Team building
- Time management
- Event organization
- Attention to detail
- Effective communication
Timeline
Casual Weekend Retail Assistant
Spendless Shoes
05.2018 - 10.2019
Homemaker
Stay at Home Mum
01.2015 - Current
Administration, Receptionist and Membership Sales
Snap Fitness Platinum
05.2013 - 05.2015
Receptionist
Fitness First
02.2010 - 03.2013
Trainee Membership Representative/Receptionist
Brisbane Lions AFL Football Club
11.2008 - 01.2010
Volunteer Sports Trainer
Brisbane Lions AFL Football Club
11.2008 - 01.2010
Corporate Lift Attendant (Game Days Only)
Suncorp Stadium
07.2008 - 06.2009
Accounting Secretary/Receptionist
Kennedy McLaughlin and Associates
08.2007 - 11.2008
Check Out Operator (After School Job)
IGA Supermarket
01.2003 - 08.2007
High School Diploma -
Bribie Island State High School
Certificate 111 in Business Administration -
AFL Sports Ready
League First Aid - Expiry 04/04/2027 -
NRL
CPR - Expiry 04/04/2025 -
NRL
Dual Diploma in Sports Management And Leadership -
Brisbane Broncos Sports Business Institute
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